Need help to get rid of Trojan:win32/patched AO?

October 9, 2015 at 02:01:52
Specs: Windows 7
Trojan:win32/patched AO gives me a lot of trouble, it makes me unable to use my Internet and it crashes down constantly, need help to get rid of it?

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October 9, 2015 at 04:22:11
Here is the first step, more steps will be needed after I see the results of this scan.

Run ESET Online Scanner, Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
Make sure these options are checked/ticked in Advanced settings.
Remove found threats, Scan archives, Scan for potentially unsafe applications, Enable Anti-Stealth technology.
If your comp is unbootable, or won't let you download, you will have to download ESET from a good computer, put it on a flash/thumb/pen/usb drive & run it from there.
Create a ESET SysRescue CD or USB drive
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
Configure ESET this way & disable your AV.
How to Temporarily Disable your Anti-virus
3: Which web browsers are compatible with ESET Online Scanner?
Online Scanner not working
My ESET product detected a threat—what should I do?
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\ESET\EsetOnlineScanner\log.txt" (on 64-bit systems this directory will be "C:\Program Files (x86)\ESET\Esetonlinescanner\log.txt"). You can view this file by navigating to the directory and double-clicking it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start > Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.

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October 9, 2015 at 16:19:34
Run with post #2 and you will get your computer cleaned for free.

Always pop back and let us know the outcome - thanks

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November 11, 2015 at 18:26:27
Trojan:win32/patched AO is classified as malicious Trojan, which can be spread by cyber criminals to attack computer with Windows operating system. It is too trick to be removed completely by anti-virus software.
Trojan:win32/patched AO causes you lost of trouble. Besides making you unable to use internet and even making your computer crash down, it can cause you more trouble:
1. Modify your computer default setting and registry entries
2. Drag down your internet response
See detail in here:

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