my laptop wont even let me download or scan

May 23, 2011 at 19:01:41
Specs: Windows XP
please help me laptop wont let me download or even do a scan also my youtube wont play videos black screen and no sound also all my accounts have been hacked help help

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May 23, 2011 at 20:20:52
cutie on dutie,

See if you can download the following program: SASSafeRun
(SuperAntiSpyware (SAS) SafeRun). It is a SAS portable launcher.

If the file does not download, copy/paste the following >>without the brackets<< to the address bar of your browser:

If you still cannot download it to the infected computer, use a clean computer, and then download and save the program to a USB flash drive.

Plug in your USB flash drive in the infected computer, and double-click SASSafeRun.COM..

When SuperAntiSpyware opens, do the following:
Click on Preferences
Click: Repairs tab
Scroll down and select Repair broken SafeBoot key
Click Perform Repair and follow the prompts.

When done, start SuperAntiSpyware again, select:
Scan your computer > Perform a Complete Scan

Once again, on the main screen, click on the Preferences button.
Click on the Statistics/Logs tab
Double-click on the most current log.

Please provide the SuperAntiSpyware log in your reply so we can see where we are at, and plan any additional removal strategy, if necessary.

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