my gateway wants info i dont have about my desktop.

May 11, 2016 at 13:42:32
Specs: Windows 8
my gateway desktop has a pop up thats asking for the number off the sticker on the box my desktop come in ,and i no longer have the box. i cant do anything on my desktop unless i have this number off this box. what should i do?its a window 8

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May 11, 2016 at 15:56:25
IMO it would be best to contact Gateway about this one.

Always pop back and let us know the outcome - thanks

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May 11, 2016 at 17:56:23
Just to cover some extra bases.

Here are the first 2 steps, more steps may be needed, after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
Author's site
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Malwarebytes Junkware Removal Tool
Download Malwarebytes Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

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May 12, 2016 at 21:31:55
That is an odd request and may be due to malware as already suggested.

Was the windows 8 installation an upgrade? PCs with windows 8 preinstalled didn't have the COA sticker with the product key so whatever sticker was originally on the box must have been for a pervious OS.

Anyway, this might help finding the key if the request is legitimate:

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