My computer will not open any program

June 27, 2011 at 16:04:07
Specs: Windows XP Professional
So I have a virus. I know this. It will not open anything. If I click on an internet browser it will ask me what program I want to use to open the program. No matter what I click on or try to open I always get the command prompt "Please choose what program you would like to use to open ____________" And gives me the typical list of word, excel, adobe, ect. I can't open my antivirus ( I use Avast!) to run a scan or anything. It also keeps asking me to install Windows XP Professional Firewall 2012 which obviously I didn't download or even attempt to do anything with. I got safe mode with Networking open, but the graphics are very very pixellated and discolored ( like the pixels are in the full color hue) and to be honest I'm not sure if that's normal or not. I'm downloading malware bytes from my laptop and I'm going to try and run it on infected computer but if that doesn't work I'm going to be out of ideas. Any helpful hints would be appreciated. I'll update if malware gives me any indication as to what is infected.

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June 27, 2011 at 19:28:52
bjf80654 ,

Try the following:

Download exeHelper from one of these two places:

Save the file to the Desktop.

XP users, double-click the file to run it.
Vista or Windows 7 users, right click the downloaded file and select “Run as Administrator"

A black window should pop up
Press any key to close, once the fix is completed.

>>Please post the contents of the exehelperlog.txt in your reply.<<
[It is created in the directory where you ran exeHelper, and should also open at the end of the scan.]

Next, download RogueKiller
Save it to your Desktop.

Now, close all open programs.

XP users, double-click the file to run it.
For Vista/Windows 7, right click the file and select: Run as Administrator

When prompted, type 1 and hit Enter.

An RKreport.txt should appear on your Desktop.

Note: If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe

>>Please post the contents of the >RKreport.txt< in your reply.<<

We will take further action based on the results of this report.

Retired - Doin' Dis, Dat, and slapping malware.

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