My computer isn't working right

June 17, 2009 at 07:26:36
Specs: Windows Vista
I cannot install, backup, or use my printer. My printer was installed and when I went to use it, it didn't work anymore and wasn't on my printers. So I went to re-install it and couldn't. Right now if I tried to install something I couldn't. I get a application failed notice. I can't back-up my files. My Norton Anti-virus isn't working right. I need to update it and I can't. I can't do a system restore. I can get on the internet. I have tried downloading picture either so I don't know if that works. My uncle thinks a trojan got on my computer. He lives to far away to come check it out. Oh, and I keep getting pop-ups. It's usually on stuff that I search for.

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#1
June 17, 2009 at 08:05:52
Download and run Kaspersky AVP tool: http://devbuilds.kaspersky-labs.com...
Once you download and start the tool:
# Check below options:

    * Select all the objects/places to be scanned. 
    * Settings > Customize > Heuristic analyzer > Enable deep rootkit search

# Click Scan
# Fix what it detects
# Attach Scan log/Summary to your next message.

Illustrated tutorial: http://img32.imageshack.us/img32/76...

PS: if you can't run it in normal mode run it in safe mode.

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#2
June 17, 2009 at 10:36:39
Should I do anything with my NOrton Anti-virus?

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#3
June 17, 2009 at 10:45:08
Pause/Stop it. Its of no use if you can't update it.

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Related Solutions

#4
June 18, 2009 at 04:52:52
The scan didn't find anything but There were a few corrupted files. Could these be my problem?

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#5
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#6
June 19, 2009 at 04:32:36
These are the files that are corrupted:

6/18/2009 11:18:16 AM File: C:\MSOCache\All Users\{90120000-00A1-0409-0000-0000000FF1CE}-C\OnoteLR.cab/ONMOBILE.CAB_1033 corrupted

6/18/2009 11:47:09 AM File: C:\Program Files\Microsoft Office\Office12\1033\OneNoteMobile.CAB corrupted

6/18/2009 3:08:28 PM File: F:\Windows OneCare Backup\MARTINEZ-PC\2009\Files\Part 111.ZIP/D\hp\apps\APP30695\src\Part##0 of Data1.cab corrupted

6/18/2009 3:08:50 PM File: F:\Windows OneCare Backup\MARTINEZ-PC\2009\Files\Part 115.ZIP/D\hp\apps\APP30695\src\Part##0 of Data2.cab corrupted

6/18/2009 3:16:18 PM File: F:\Windows OneCare Backup\MARTINEZ-PC\2009\Files\Part 201.ZIP/D\PRELOAD\Part##0 of 72NAv3PrA25.wim corrupted

6/18/2009 3:30:22 PM File: C:\MSOCache\All Users\{90120000-00A1-0409-0000-0000000FF1CE}-C\OnoteLR.cab/ONMOBILE.CAB_1033 corrupted

6/18/2009 4:00:12 PM File: C:\Program Files\Microsoft Office\Office12\1033\OneNoteMobile.CAB corrupted


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#7
June 19, 2009 at 04:53:37
I just restarted my computer and a notice popped up saying my recovery has stopped working.

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#8
June 19, 2009 at 04:53:59
Oh, and my HP advisor has stopped working.

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#9
June 28, 2009 at 07:38:54
Run chkdsk /f on your drives.

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