|First of all, if you bought it used, ask them for the password or if it's a stolen laptop, try to find the rightfull owner and ask for the password. People don't forget their passwords, sorry to break that to you. |
If you own it, call the laptop manufacturer and explain the dilema and be ready to prove that you own it.
removing the bios battery will not reset the password, it is an anti-theft password and buying any password removal software will also be a waste of money. They cannot reset the password, only the manufaturer can.
Some HELP in posting on Computing.net plus free progs and instructions Cheers