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my browser is being redirected when

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Name: x-rayboy
Date: December 16, 2008 at 11:08:09 Pacific
OS: xp sp2
CPU/Ram: athlon 64 3200
Product: Athlon / 3200
Comment:

Can anyone help with this hijack this log please. Being redirected, can't connect to norton live update, boot problems, etc. it's a nightmare.


edited by moderator: HJT Log deleted



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Response Number 1
Name: Stern2008
Date: December 16, 2008 at 11:38:12 Pacific

Response Number 2
Name: jabuck
Date: December 16, 2008 at 15:53:13 Pacific
Reply:

First try this:

Click on Start, click Run, and then type devmgmt.msc and click OK
On the View menu click on Show hidden devices
Browse to Non-Plug and Play Drivers and click the + sign to the left, you should see something like TDSSserv.sys in that list.
Highlight that driver and right click on it and select DISABLE - NOT uninstall.
Now RESTART your computer.

Then go start > run type cmd and press enter or ok.
type ipconfig /flushdns (The space between g and / is needed)

Then press Enter, type Exit, press Enter again, Try to connect to the internet.

Please download HostsXpert from the following link:

HostsXpert

Extract the HostsXpert.zip by doing the following:Right-click HostsXpert.zip and select extract all – Follow the wizard and extract it to your DesktopClick Finish. Double-click the HostsXpert folder and then double-click HostsXpert.exe. Click “ Restore MS Hosts File” and press OK.Exit the program.

Note: if you were using a custom Hosts file you will need to replace any of those entries yourself.

Please download Malwarebytes' Anti-Malware from one of these sites:

MalwareBytes1

MalwareBytes2

1. Double Click mbam-setup.exe to install the application.
2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
3. If an update is found, it will download and install the latest version.
4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient.
5. When the scan is complete, click OK, then Show Results to view the results.
6. Make sure that everything found is checked, and click Remove Selected.
7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
9. Copy&Paste the entire report in your next reply.


Please download and install the latest version of HijackThis v2.0.2:


Download the "HijackThis" Installer from this link:
Hijack This


1. Save " HJTInstall.exe" to your desktop.
2. Double click on HJTInstall.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
8. Paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.

If you have trouble installing or running MalwareBytes or Hijack This do the following:

If you got them downloaded rename the setup file then try installing them again.

Right click the mbam-setup.exe file> click rename> rename it something.exe then try to run it. If it installed but will not run navigate to this folder:

C:\Programs Files\Malwarebytes' AntiMalware

Rename the mbam.exe file then try to run it again, if still no luck rename all the .exe files in the MAlwarebytes' Anti-Malware folder and try to run it again.

For Hijack This rename the Hijack This.exe file to something else and try installing it again.

If renaming did not help you can download malwarebytes and Hijack This to a cd or usb jump drive from an uninfected computer then run them on the infected computer.


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