My AOL netscape e-mail account will not accept my password

December 31, 2011 at 08:33:15
Specs: Windows XP

I was locked out of my @netscape.net webmail because it would not accept my password. Nor could I reset it on-line as it would not accept my Security Question answer either. Being UK based, I phoned AOL UK but they could not help as it is a US account, having been set up in 2001. However, they gave me a freephone number in the USA (00 1 800 848 8990), which I called toll-free via my Skype account. A very patient and helpful operator eventually managed to find my account and re-set the password (be polite but assertive and persistent - don't be put through to AOL Billing or accept a UK call centre number!). He even stayed on the phone while I logged in, to make sure it worked. What brilliant service, the operator and AOL deserve praise.
When I looked through my in-box, I found lots of non-delivery mail messages, for messages that I had not sent and were not in my Sent box. They were Spam, so that is probably why AOL locked the account. Someone had spoofed my address, maybe ripping it from Facebook?

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#1
December 31, 2011 at 10:18:12

It certainly is possible, but you may want to consider getting a new email address, because now your email could be out there, anyone could contact you. But if you want to stay with your current email, you could add the senders of the Junk Email to your Blocked Senders list. Take a look at this:

http://help.aol.com/help/microsites...

Mouse could not be found. Click OK to continue.
What to do now?


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#2
December 31, 2011 at 18:12:17

aol is a JOKE! Happy New Year anyways!

Some HELP in posting on Computing.net plus free progs and instructions 7 Medals


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#3
January 1, 2012 at 01:59:35

Thanks for the swift response, RMT2, however it's not me that is getting the spam. I'm just getting non-delivery messages from mail delivery systems, which I'd rather not block as it is not really spam. Thanks anyway.

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