|I was locked out of my @netscape.net webmail because it would not accept my password. Nor could I reset it on-line as it would not accept my Security Question answer either. Being UK based, I phoned AOL UK but they could not help as it is a US account, having been set up in 2001. However, they gave me a freephone number in the USA (00 1 800 848 8990), which I called toll-free via my Skype account. A very patient and helpful operator eventually managed to find my account and re-set the password (be polite but assertive and persistent - don't be put through to AOL Billing or accept a UK call centre number!). He even stayed on the phone while I logged in, to make sure it worked. What brilliant service, the operator and AOL deserve praise.|
When I looked through my in-box, I found lots of non-delivery mail messages, for messages that I had not sent and were not in my Sent box. They were Spam, so that is probably why AOL locked the account. Someone had spoofed my address, maybe ripping it from Facebook?