|OK, this is for the laptop's owner. Let's follow mikelinus' suggestion to run Malwarebytes' Anti-Malware, and add RKill.|
One note, if the infection does let you download files on the infected computer, download the files/programs requested below to a clean computer and then transfer them to the infected computer. You can use a USB flash drive, or other removable media (CD/DVD, external drive).
Now, re-start your computer.
Tap the F8 key before Windows starts, to bring up the Windows Advanced Options menu
Use the arrow keys to select Safe Mode with Networking
In Safe Mode with Networking, download iExplore.exe, which is a renamed copy of RKill:
[If the file does not download, paste the following, >without the brackets<, in the address bar of your browser:
Save the file to the Desktop, and double-click on it.
Ignore any messages, and allow the file to run until the command window closes.
Without a reboot, download Malwarebytes’ Anti-Malware (black button with green and white icon) Save to the Desktop:
Double-click mbam-setup.exe and follow the prompts to install the program.
(Vista/Windows 7, right click and select: Run as Administrator
Run Malwarfebytes’ AntiMalware and update the program.
Once updated, select Perform Full Scan and click the scan button.
When the scan finishes, click OK in the message box, and you will see the results of the scan.
Click the Remove Selected button to get rid of the malware.
When Malwarebytes finishes, you may be prompted to reboot. If so, reboot.
Please post the Malwarebytes log in your reply so we can see where we are at, and plan any additional removal strategy.