i copyed the file into the bad computer and loaded it up but im still getting the message. when i click on the details, it says that msgsrv32 caused an invalid page fault in module kernel32.dll. could it be sumthing with the .dll file also?

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It's unlikely to be the dll. Mostly it's a corruption in your .pwl files. Are you able to boot to Windows, or to get to Safe Mode? This would avoid us having to fiddle around in DOS. DerekW

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if i use windows or safe mode it only loads up to where the log on screen would be, but instead of showing that, it shows the error message.

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Go to a Command Prompt using F8 then type this followed by Return key (note space after del): del c:\windows\*.pwl See if this helps. If not, is the current error the "exact same" message as you were getting before - just wondering if file went in properly or whether it really went missing at all? It seems odd that your AV removed a perfectly valid file unless something nasty had replaced it (which is unusual). DerekW

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i did the delete and it still isn't working. im still getting the same message as when i began. when i copied the msgsvr32.exe file from the floppy, it said file overwritten. does that mean that it was still on there?

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Yes. It seems like the file wasn't missing after all and the error message details have only recently become clear. Most likely an infected file of some similar name was deleted (these nasties choose file names that look valid in order to confuse). In view of the above it might well be that scanreg /restore is the best option. Just the same I think we should first ensure there are no lost clusters on the HD. I suggest the following sequence (all from F8 Command Prompt): Type scandisk c: Run this until it asks if it should run a surface scan. Say No to this because a serious HD problem is not suspected and it takes ages. Type scanreg /fix This rebuilds your current registry without affecting the installed state. Reboot. If the foregoing sorts things out then fine, otherwise go back to Command Prompt and type this: scanreg /restore Choose a date/time just before that file was deleted. If this helps, any programs installed since that date will need to be re-installed. DerekW

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hmmmmm....goes back to response 1? Interesting...LOL I've repaired many 98 PC's with those commands, that's why I suggested it in the 1st place, Hope That Helps Hopefully my advice will help you...Please post back with your results....thanks

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i did the scandisk and nothing was found. and the scanreg/restore and scanreg/fix both didnt work. the error is still occuring.

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XPUser4Real I am also 100% happy with the scanreg commands and have suggested them around this place since mid 1999. I don't just throw them at any old post though. Go back through the logic of this one. It was stated that "a file was removed". It then follows that the scanreg commands are not the best "initial" step because they only put four specific files back - none of which were mentioned. It is unfortunate that there turned out to be some confusion as to which file was removed - but this happens sometimes. After replacing the file (if it were really missing) then scanreg commands are well worth a shot, although looking at known fixes relating to the exact error message which came along later would still rightly come first. I have difficulty believing that you somehow worked out that the file wasn't really missing from the information initially given. Scanreg might well fix this one (as now defined). I hope it does, but perhaps it would be best to wait and see. DerekW

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lilhotch14 Please ignore #15 which overlapped with your #14 and was intended for others. There are all sorts of things we could persue but having been through these sort of loops before the posts can go on and on wasting hours on both sides. Ideally you should reformat and re-install but that will lose everything. Overlaying Windows usually works out nicely and you keep your stuff. So, the burning question is "Have you a W98 CD"? If not we will have to see what alternative action we can take but it might be heavy going unless someone has put the CD files onto your HD. DerekW

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i have a cd that has windows 98 and windows 98 SE on it. can u walk me through installing 98 without loosing everythign please? i have very important buisness files on the computer that i have not backed up in over a year.

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Although SE is better I think the least risky option is to re-install from your W98 CD. It's not so certain to fix the problem as reformat (you could then use either) but this way shouldn't lose any of your own stuff and there's a fair chance it will do the trick. Have you got the product key to hand? Next question, assuming you have a floppy drive, have you ever made a "Startup Disk" using Windows on this machine (a floppy)? That would be best but if not you can get a W98 boot floppy from www.bootdisk.com If you download one you have to "create" the floppy on another machine (don't just copy the download onto it). Once you are armed with one or another of the floppies shout back and we'll press on. Let me know whether it is a Startup Disk or a download. DerekW

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ok. i have the downloaded bootdisk from the website. i also have a startup disk i made using a different Compaq computer that i use to have. i dont have the product key but when i run the setup, the product key is already entered in. it is a backup copy of the original 98 CD.

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If the Startup disk you have was made on a W98 machine it should be fine. It's also a tad simpler than using the downloaded ones because you don't have to worry about your CD drive letter temporarily changing. Pop the floppy in the drive then power on. Select start with CD-ROM support (when it gets there). Put the CD in the drive and let it read in. If what I said in my first para, 2nd line, applies then all you have to do is type setup and hit return and it will start installing. If it doesn't then pop back and we'll do it the slightly longer way. A couple of points that may or may not apply. If it should ask you if you want to install in any directory (folder) other than c:\windows then don't let it - redirect as necessary. If it should ask whether you want to keep any later files it has found then tell it to do so, otherwise everything will get backdated. If you have a corrupted file there is a slight risk that it will remain there but on balance it is best to retain newer versions. Fingers crossed then - good luck DerekW

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i installed win 98 and then the computer turned on and i was able to get in. i then went to restart my computer and it did it again. any ideas y?

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Darn it. If it could have stayed up for a while we could have checked out a few things much more easily from Windows rather than DOS. I assume it won't go into safe mode either and the error message is just as before. DerekW

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it wont go into safe mode and the error is the same. im doing the install again but this time i wont restart. can u walk me through what to do once i get it back on again?

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I'll sure try but there are many possible causes for this one and it's none too encouraging. DerekW

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if i can get in and backup my data and stuff, would upgrading to win98 SE do anything? or if i can get in a backup everything could i just do a complete reinstall and clear out everything? thats only if you dont think that going through everything in windows will help. im back on now.

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I'm on my trusty W98SE now. If you are able to backup first then then most certain way forward (unless it's a hardware problem which is unlikely) is to reformat and then install. In which case why not go for W98SE because that is better anyway. Make sure you have that Product Key tho. Bear in mind that you will almost certainly have to download drivers (even for W98FE) to get your sound, video, modem etc right. You might even be able to burn them to CD before you start. I have several things in mind that I could suggest you try but I understand your plight. If you reboot and it doesn't work out then you've lost your chance of backing up, which is very messy from DOS. On balance I would say backup now anyhow - that way you've at least got your important biz stuff secured and an attempt at restart won't matter so much even if it fails. It's getting a bit late here (gone 1am) but I'm a night owl and prepared to hang around a while until you are at some more convenient stage with all this. DerekW

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im backing up my documents and other important stuff that i need right now. so after i do the backing up, im all for the reformating that you suggested. if im going to be reformating, should i go ahead and install the win2000 that i have instead of just going up to win98SE? if i restart my computer and it doesnt load back up is there a way to install and reformat or should i just leave the computer on and reformat while in windows?

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Well, I've never used MS backup if that's what you mean (just in case it backfired). I've always backed up my stuff to CD-R because that way I know for a certain it will be retrievable without relying on Windows software. You've also caught me out a on W2k because I've had very little to do with it. It's NT based (like XP & Vista) so that has to be in its favor. If you want to reformat for that then you need to post it on the W2k forum because the procedures are different. You can't reformat and keep Windows running. There is no way back to your stuff after you have done so, unless you are certain your backups are in good shape. That's another reason why CD-R's are better because you can check them out on any machine before you take the plunge. Hope this is of some use because you've hit a several of my gray areas in just one post LOL. DerekW

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im backing up my stuff to CDs right now. ill check them on the computer im using right now before i do anything to the computer. im fine with just sticking to win98SE. what i meant by reformating with windows was running the install and following any steps on that to reformat or is it ok to restart the computer to see if it will load right now and if not run the new install of 98SE using command prompt.

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Formatting is a completely seperate preliminary step to Windows install on W95, W98 or W98SE. Without going into full detail right now, to reformat for W98SE you have to first run a format command and when that has finished the HD is ready for Windows install but totally empty, no Windows, no nothing. You then use your boot floppy and CD along the same lines as before to install W98SE into the empty partition. If you simply restart the machine again right now then your guess is as good as mine as to whether you will hit trouble or not. Maybe I'm starting to doze off LOL but I'm still not sure I quite got your drift so I hope this has answered your question. If you want a short list of things to try in the hope of fixing it without re-install then I can oblige with some website links but I can't hang around much longer after that (nearly 2.30am now). DerekW

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ok. a couple links would be nice. also, what is the command for the reformat in case thats what i need to do? and for the floppy, would i use the same one i used for 98FE? thanks for all your help..sry to keep you up so late.

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Time to go. If you google with this string you get a few hits: "msgsrv32 caused an invalid page fault in module kernel32.dll" Make sure you only consider the ones which are that exact error message. Some are to do with opening specific programs and they don't apply. This one is popular in content and easy reading: http://www.mcdermottroe.com/compute... Do everything you can on there before the dreaded reboot. In a "general" way invalid page faults are usually that the second file mentioned is of the wrong version. This might apply if you have had, say, W98SE on W98 or borrowed some files from W98SE resulting in mixed versions. Maybe we could try replacing kernel32.dll if you haven't formatted when I return, although I'm none too confident it will help - maybe. As for format well unless you are repartitioning then all you need to do is boot up with that floppy (yes it's fine) then type this: A: (just to make sure you are switched to the floppy) then format c: Hit return key as usual after each command. Once this has done you can then boot with the floppy and follow the same procedure as previously to install Windows. Keep an eye on this post because someone else might pick it up in my absence. Good luck - Nite DerekW

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i did the error check and other stuff that that web page said. im doing the defrag right now. good news is that i shut my computer down last night and it loaded back up today without the error.

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ok. scratch that. i restarted it again and the same error message showed.

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It bothers me that it comes and goes like that, which is unusual for a software fault. We may be on the wrong track with this. One possibility I've read about is RAM problems (although it's not usually at the top of the list). You can download a RAM checker. This is created and used from DOS like that boot floopy so it will run whether the machine is booting normally or not. You get it from www.docmemory.com and when you run it you should not expect any errors at all. If you are happy to poke around inside then it can sometimes just be slight tarnish on the RAM edge connectors. Rubbing them with a clean pencil eraser is worth a go, then popping the sticks in and out a few times to clear any tarnish off the sockets themselves. If you go that way then check all internal connections for tightness while you are at it. I'm assuming it's a PC not a laptop because the above process can be more tricky with the latter. Also, if you have more than one RAM stick, you can try them one at a time in first position to determine the culprit. DerekW

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.... if you still intend reformatting and loading W98SE or W2k it would certainly prove once and for all whether this is a software hardware issue. DerekW

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i installed 98 again and ran an error check and virus scans and stuff. i've shut down and restarted the computer about 5 times now and i havent got any more errors. i also did the Docmemory thing and got nothing. i checked the Ram sticks and they both looked fine and all internal stuff was good. sometihng worked im just not sure exactly what it was. thanks for all your help Derek

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At times things work out and yet we are not always able to quite work out why. This seems to have been one of them. Incidentally (just in case) a miniscule amount of tarnish on a RAM edge connector can cause no end of trouble despite it "looking" just fine. A microscopic movement can make the difference between a good and bad connection because some amount of tarnish always builds around a good connection. Whatever, I'm pleased to have lent you a hand and it's good news that the problem appears to have been solved (or gone away). Good luck, see you around. DerekW

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