microsoft thinkpoint virus, cant restart

December 6, 2010 at 12:11:33
Specs: Windows 14.11.2010
I have three ways to get in my computer-- family, guest and one more-- well thinkpoint have taken over-- i can't even get in guest or my other one- i can't hear my music and all while i am on facebook or my e-mail i can't even do that. I am tired of think point and i want to know who to report. My name is Debra D. Baldwin and my e-mail is please reply quickly

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December 6, 2010 at 12:55:57
Press ctrl+alt+del, end these processes hotfix.exe tmp.exe and thinkpoint.exe
Click "File", select "New task" and in an opened window, type explorer.exe and click OK. After this procedure you should be able to download a legitimate anti-spyware software.Choose from malwarebytes antimalware or superantispyware. Both are free. Download links

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