metropolitan police ukash virus - safe mode won't work

May 4, 2012 at 12:36:01
Specs: Windows XP
We have the metropolitan police ukash virus. It locks the computer and says to unlock the computer we have to pay £100.

I Googled the virus and I have found a thread on this forum that explains how to remove the virus and it requires booting the computer up in safe mode.

However when restarting the computer in safe mode we select "start computer in safe mode with command prompt" and when the computer tries to run in safe mode we get a blue screen that basically says "an error has been detected and the computer has been shut down to prevent damage to the computer".

Basically to me it looks like there is no way to get rid of this virus since we cannot load the computer up in safe mode :(..

If anyone has solution please let us know.

Thanks,

Andy


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#1
May 4, 2012 at 16:35:09
Hi ormes21,

I suggest you download and burn to a cd, AVG Rescue Disk or Kaspersky Rescue Disk.
From one of these links your choice:
http://www.avg.com/us-en/avg-rescue-cd
http://support.kaspersky.com/viruse...

Once that's done, insert the rescue disk into pc and tap your bios menu key ie F8 etc.
Then in the boot menu select boot from the cd player. Once the AVG/Kaspersky user interface comes up select update and do a full scan. Delete anything it finds and then remove the rescue disk and try a restart of your pc. This should have removed the ransomeware, and then we can deal with the blue screen of death and the errors after that.

Please reply and let us know if our help worked.


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#2
May 5, 2012 at 06:37:26
Thanks for your reply,

I have burned the iso to disc however when I press F8, I have the normal boot options but there is no option to boot from a cd.

I also pressed F12 which brings up the boot menu, when I try to select an option from here (CD-Rom, I also tried diskette device and USB Flashdrive) the computer thinks for a few seconds and does not load the option I choose. It instead tells me to choose F1 to reboot or F2 for the system setup.

If I press F1 the computer bleeps and it does not reboot, it just spits out the same F1/F2 option again. If I press F2 I have a list of options. I played around with some of these but if I change anything here and reboot the computer, it does not boot properly instead I get given the F1/F2 options again.
It does not go back to normal until I change the settings back.

Looks like we'll have to take it into PC world or a shop where they can look at it.

Thanks for your help,

Andy


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#3
May 5, 2012 at 12:26:27
Strange? Maybe someone else has en-counted this?
Can you get into the Bios Settings menu so you can manually change the Boot order from Harddrive to CD/Rom?

Please reply and let us know if our help worked.


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Related Solutions

#4
May 5, 2012 at 16:12:53
I have never done this before but I did see the option where you press +/- to change the order and I attempted to change the order to CD first but when I rebooted the computer never loaded up properly, I just got the F1/F2 message I talked about previously.

I am working on a mac at the moment and I wondering if the disc I burned was the right thing, on the tutorial on AVG it says to burn a bootable CD, like it's an option you can select. But because I am working on a mac I did a straight forward burn disc for the .ISO file. So I am not sure if that is the reason it is not working?

I have another windows PC so I will load that up and see if I can burn a "bootable" disc.

Thanks,

Andy


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#5
May 5, 2012 at 16:13:39
I have never done this before but I did see the option where you press +/- to change the order and I attempted to change the order to CD first but when I rebooted the computer never loaded up properly, I just got the F1/F2 message I talked about previously.

I am working on a mac at the moment and I wondering if the disc I burned was the right thing, on the tutorial on AVG it says to burn a bootable CD, like it's an option you can select. But because I am working on a mac I did a straight forward burn disc for the .ISO file. So I am not sure if that is the reason it is not working?


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#6
May 5, 2012 at 16:21:34
Try using this free iso burning software http://download.cnet.com/Active-ISO...
Then retry to boot from the cd/rom.

Please reply and let us know if our help worked.


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#7
May 8, 2012 at 10:39:16
Thanks for the reply but that link is for a windows system and I have a mac.

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#8
May 8, 2012 at 13:08:26
http://www.ihackintosh.com/2009/09/...

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#9
June 19, 2012 at 09:26:13
just find this post which seems to be informative and helpful on removing Metropolitan ukash virus. just hope it may help you a little bit :)
http://removevirusmalware.blogspot....


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#10
June 19, 2012 at 14:08:31
Poster is using a Mac pc. See post #7.

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#11
July 17, 2012 at 04:24:13
I struggled with this because it would not allow me to get to safe mode, so I took the hard drive out of the laptop and put it into an external enclosure, using another PC I searched the drive using the date the laptop became infected and found the exe file, renamed it and returned the drive to the laptop. The filename was est0r_ot.exe.

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#12
August 6, 2012 at 22:45:35
To remove this virus manually you must need have strong computer skills that you can deal with system files including dll files, program files, registry entries and many more. If you don't have sound knowledge of how to handle system files they you and want to remove French Ukash virus and other infection from your PC then you need an advanced French Ukash virus removal tool which helps you to remove such infections easily.

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#13
February 24, 2013 at 13:51:15
Hi. I have recently had the above virus on my Toshiba laptop and experienced the same symptoms when trying to boot into safe mode. I managed to eventually solve the problem by booting to the first of my 3 Toshiba recovery CDs, which gave me several options including system restore. I carried out a system restore to a week earlier and all was OK. If you have your computer recovery CDs this is a simple way to solve the problem. Laptop is running windows 7.

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