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Me problem/Virus? Dont Know

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Original Message
Name: Mongoose
Date: December 19, 2004 at 14:19:00 Pacific
Subject: Me problem/Virus? Dont Know
OS: Win ME
CPU/Ram: NK/NK
Comment:

Hi. My girlfriend has had a problem with her computer. It was taken to the shop and sorted and was brought home. Her computer started going haywire. IE kept freezing etc. Then when she ctrl alt del it said 'MSGSRV32 [Not Responding]'. After a while the webcam started not to work randomly and was uninstalled. TOday she reinstalled it and msn keeps crashing, ICQ, IE,Windows explorer wont open and is sitting at her computer with only yahoo messenger and nothing else. MSGSRV32 is still not responding. She has run Spybot and AVG and found no viruses whatsoever. SO what could this MSGSRV32 be and what can i do to fix this problem? Sorry if im not clear, im sick atm :(


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Response Number 1
Name: Derek
Date: December 19, 2004 at 16:13:00 Pacific
Reply:

I'm just passing by, but I idly put "MSGSRV32 Not Responding" into the Google search string and there were stacks of hits. Might be worth doing this while you are waiting for a response, to see if you can get some ideas.

I didn't try the Groups tab which often gives a whole lot more.

I don't think this is necessarilly a virus issue.

Derek.W


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Response Number 2
Name: Thresher
Date: December 23, 2004 at 10:48:15 Pacific
Reply:

Please explain what you mean by "taken to the shop and sorted" I have never heard that terminology before.

If your system is ME it can be restored to a previous date, but IF there is a bug, DO NOT use system restore.

Go to this site and use one of these on-line scans. There are some bugs that can cause an AV to give a false read. On-line scans are not subject to that. Go here:

On-line scans, pick one:

http://windowsxp.mvps.org/Scanners.htm

Also read this:

Me set up page yet?: by Trev:
http://www.burzurq.com/forum/trevtweak.html

but do not impliment any changes until you get a read on at least one of the on-line scans.

If the on-line scans are clear then there are some easy options including system restore.

Post back with results, please

Thresher


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