I'm trying to install McAfee on my PC, which has an existing version of CA's eTrust antivirus. When I try and install McAfee I get a message which informs me that it won't operate effectively due to eTrust. I have removed eTrust using the add/remove function, but still experience the same problem. Any advice welcome.

Hi CRL;

The following is from the EZ-Trust support pages.

To uninstall the eTrust EZ Antivirus stand alone version, please follow the below instructions:

Click on the Windows Start button
Select Settings
Select Control Panel
Double-click on Add/Remove Programs
Select the eTrust EZ Antivirus program and select Remove
Reboot your computer when the uninstall is completed.
If the Uninstall does not complete correctly, please follow the instructions below to delete the registry keys and program files: (Note: These instructions will only work if you installed the program in the default location.)

The following information applies to specific versions of eTrust EZ Antivirus

VERSION 6.0

Note: For security reasons, the following key and program file group are not deleted after the uninstall of version 6.0.

You may delete these manually:

HKEY_CURRENT_USER\Software\ComputerAssociates\InoculateIT
C:\Program Files\CA

If you did not uninstall via the Add and Remove programs menu, please follow the instructions below:

Delete Registry Keys:
Go to Start - Run - and type in regedit.
Hit Enter. (Click the + signs where you are instructed to "scroll").
In the Registry editor, scroll to:

+ HKEY_LOCAL_MACHINE
+ SOFTWARE
+ ComputerAssociates
+ InoculateIT

Once you have scrolled to HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\InoculateIT Click EDIT (at the top of the screen) and Select Delete.

Repeat these steps for the following keys:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\ScanEngine
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA-InstalledITProducts
HKEY_CURRENT_USER\Software\ComputerAssociates\InoculateIT

Remove Files and Directory: C:\Program Files\CA\…

Go to My Computer
Open the C: drive (or which ever drive on which you installed the program.)
Open the Program Files folder (click "show files" to view the files in that folder.)
Open the CA folder.
Open the eTrust EZ Armor folder.
Highlight the eTrust EZ Antivirus folder and click delete.
Highlight the ScanEngine folder and click delete.
Make sure you delete those folders from the recycle bin as well.

----------------------

VERSION 6.1

Delete Registry Key:

Go to Start - Run - and type in regedit.
Hit Enter. (Click the + signs where you are instructed to "scroll").
In the Registry editor, scroll to:

+ HKEY_LOCAL_MACHINE
+ SOFTWARE
+ ComputerAssociates
+ Anti-Virus

Once you have scrolled to HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus Click EDIT (at the top of the screen) and Select Delete.
Remove Files and Directory: C:\Program Files\Computer Associates\eTrust EZ Antivirus

Go to My Computer
Open the C: drive (or which ever drive on which you installed the program.)
Open the Program Files folder (click "show files" to view the files in that folder.)
Open the CA folder.
Highlight the eTrust EZ Antivirus folder and click delete.
Make sure you delete the folder from the recycle bin as well.

----------------------

VERSION 2005 (includes 6.2, 6.3 and r7)

Delete Registry Key:

Go to Start - Run - and type in regedit.
Hit Enter. (Click the + signs where you are instructed to "scroll").
In the Registry editor, scroll to:

+ HKEY_LOCAL_MACHINE
+ SOFTWARE
+ ComputerAssociates
+ Anti-Virus

Once you have scrolled to HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus. Click EDIT (at the top of the screen) and Select Delete.
Remove Files and Directory: C:\Program Files\Computer Associates\eTrust EZ Antivirus

Go to My Computer
Open the C: drive (or which ever drive on which you installed the program.)
Open the Program Files folder (click "show files" to view the files in that folder.)
Open the CA folder.
Highlight the eTrust EZ Antivirus folder and click delete.
Make sure you delete the folder from the recycle bin as well.

Good luck;
RandyL

RandyL

Thanks for taking the time to respond. I found those instructions and have followed them to the letter. eTrust files were also in a backup drive (D:) and have been removed from there also. I have also run unvet32.exe which some chatroom recommend. All to no avail. I have tried uninstalling McAfee and then installing, but still receive the same message during installation that CA's eTrust is still present.

My email requests for assistance to the McAfee helpdesk have gone unanswered. I'm thinking of spending the ~$50 to get online help from McAfee. This is all very frustrating....

Thanks for your response.
CRL

Hi again CRL;

Check this link and see if it helps.

http://www.cybertechhelp.com/forums/showthread.php?t=106741

Perhaps some more of the registry needs editing then EZ-Trust let on.

Did you run unvet32.exe in safe mode?

You do not need to pay Mcafee for on-line support help. Email and Chat support is free for home users. Only phone support cost money.

I wouldn't pay as the cost exceeds the benefit in my opinion.

Try as I suggested and post back first;
RandyL