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McAfee and Printing from Outlook
Name: Tony.Stephens Date: February 26, 2009 at 15:58:38 Pacific OS: Windows XP Subcategory: General
Comment:
I recently replaced Norton 360 with McAfee Total Protection and now have difficulty printing from Outlook Express and IE from all the accounts expcept the one where I installed McAfee.
Name: Jennifer SUMN Date: February 26, 2009 at 16:48:44 Pacific
Reply:
Can you elaborate? What "difficulty?"
EEOC
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Response Number 2
Name: Tony.Stephens Date: February 28, 2009 at 09:46:47 Pacific
Reply:
I Installed McAfee from the main User account which has Admin privileges. Everything launched in this account works as expected. I also have one other account with Admin privileges and 2 accounts with Limited privileges. From these accounts I am unable to print from Outlook Express or Internet explorer. The normal Print dialogue is not even launched. Nothing happens. Also some websites do not populate and some buttons on websites do not work. If I uninstall McAfee, it all starts working again.
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Response Number 3
Name: Tony.Stephens Date: March 7, 2009 at 09:26:20 Pacific
Reply:
Fortunately my problem is now solved with the inspired guidance of the second level technical support from McAfee. The process took about 4 hours and although I didn't follow everything that the technical support guy did, the critical step appeared to be downloading something called subinacl.msi from Microsoft and then Resetting the ACLs so it was a security access issue of some sort that was precipitated by the installation of McAfee Total Protection.
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