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McAfee Active Shield Warning

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Name: kat46
Date: January 1, 2007 at 12:09:29 Pacific
OS: microsoft windows xp,2002
CPU/Ram: PentiumR4 2.20GHz 2.19GHz
Product: dell/DIM2350
Comment:

At sign on:
"McAfee Active Shield has found a suspect file on your computer.McAfee strongly recommends that you scan your computer now" (& the "ok" button).
I can find NO McAfee ANYwhere on my computer to scan with it...when I went to high-speed, (with aol) aol took it upon itself to obliterate my McAfee and replaced security with their own.
I have done aol's 'quick' and 'full' scans and their 'computer check-up' to no avail...the warning persists.
Any ideas on how to get rid of it? Other than that, all seems fine!
Thanks for input.............


kat



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Response Number 1
Name: jabuck
Date: January 1, 2007 at 12:45:10 Pacific
Reply:

AOL should not be capable of removing your antivirus program unless on the newer versions you are able to give it permissioin to. It may be running McAfee along with what you have and causing conflicts.

You can go to start> control panel> add/remove programs> scroll down to and uninstall these aol programs without causing AOL problems:

AOL Spyware Protection

AOL Toolbar

These following scans will show what you have runing and some viruses and malware if they are on your computer.

Please post a Hijack This log so that the files associated with the virus/spyware/hijacker can be identified.

Please download HJTsetup.exe from this link http://www.thespykiller.co.uk/files/HJTsetup.exe to your desktop.
Doubleclick on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\Hijack This.
Continue to click "next" in the setup dialogue boxes until you get to the "Select Addition Tasks" dialogue.
Put a check by "Create a desktop icon" then click "Next" again.
Continue to follow the rest of the prompts from there.
At the final dialogue box click "Finish" and it will launch Hijack This.
Click on the "Do a system scan and save a logfile" button. It will scan and the log should open in notepad.
Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log and post it in this thread.

Do not fix anything yet unless you know what you are doing. This is a powerful tool that can crash the computer if used improperly.

Please download SmitFraudFix from this link http://siri.urz.free.fr/Fix/Smitfra... Then extract the contents to your desktop.
!!!! Only run option #1 as runing the other options on an uninfected computer will damage the desktop.!!!!
Open the "SmitfraudFix" folder and double-click "smitfraudfix.cmd"
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.
Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.


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Response Number 2
Name: kat46
Date: January 1, 2007 at 15:21:10 Pacific
Reply:

thanks for the info jabuck!
I will pass it along to my 'computer advisor' (kid @ work) and have him give it a whirl for me...will let u know the results.

kat


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