Malwarebytes not working

December 10, 2008 at 15:25:31
Specs: XP, ?
i've downloaded malwarebytes to my computer but it doesn't work. Any ideas??? I have the google redirect virus hence the need for it. I have Hijackthis downloaded and hope to get some help

Cheers


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#1
December 10, 2008 at 18:06:34
I seem to have the same exact problem.

I finally found a website that the virus will let me access to
download Hijack this and Malware bytes (Cnet's
download.com) but when I click to run hijackthis or to install
malwarebytes, nothing happens.


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#2
December 10, 2008 at 19:21:33
Well, if the bugger won;t let you on the Inet to get the tools, then you need to get to another computer, get the tools and save them to a USB drive...

Get the tools installed to the desktop from the USB drive...boot into safe mode and run the tools...

I suggest getting MBAM, SuperAntispyware,
Combofix...

Another idea is to remove your hd from your comptuer, slave it to another computer and run the tools from there...

Good luck


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#3
December 11, 2008 at 04:19:25
i've tried downloading from another computer to a usb then installed it again. it appears on my desktop but doesn't actually load. spybot does the same thing. i have a log with hijackthis but obviously cant get one from malwarebytes. what else can i try?

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Related Solutions

#4
December 11, 2008 at 15:44:09
If you have trouble installing or running MalwareBytes or Hijack This do the following:

If you got them downloaded rename the setup file then try installing them again.

Right click the mbam-setup.exe file> click rename> rename it something.exe then try to run it. If it installed but will not run navigate to this folder:

C:\Programs Files\Malwarebytes' AntiMalware

Rename the mbam.exe file then try to run it again, if still no luck rename all the .exe files in the MAlwarebytes' Anti-Malware folder and try to run it again.

For Hijack This rename the Hijack This.exe file to something else and try installing it again.




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#5
December 12, 2008 at 04:15:59
done.

here is mal log
Malwarebytes' Anti-Malware 1.31
Database version: 1456
Windows 5.1.2600 Service Pack 2

12/12/2008 6:38:53 AM
mbam-log-2008-12-12 (06-37-39).txt

Scan type: Quick Scan
Objects scanned: 50886
Time elapsed: 33 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 11

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Microsoft Common (Trojan.Agent) -> No action taken.

Files Infected:
C:\WINDOWS\system32\TDSScfum.dll (Trojan.TDSS) -> No action taken.
C:\WINDOWS\system32\TDSSnrsr.dll (Trojan.TDSS) -> No action taken.
C:\WINDOWS\system32\TDSSofxh.dll (Trojan.TDSS) -> No action taken.
C:\WINDOWS\system32\TDSSriqp.dll (Trojan.TDSS) -> No action taken.
C:\WINDOWS\system32\drivers\TDSSpaxt.sys (Trojan.TDSS) -> No action taken.
C:\WINDOWS\Temp\TDSS7927.tmp (Trojan.FakeAlert) -> No action taken.
C:\Program Files\Microsoft Common\svchost.exe (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\svschost.exe (Trojan.FakeAlert) -> No action taken.
C:\WINDOWS\system32\sv├▒shost.exe (Trojan.FakeAlert) -> No action taken.
C:\WINDOWS\system32\TDSSfxmp.dll (Rootkit.Agent) -> No action taken.
C:\WINDOWS\system32\TDSStkdv.log (Trojan.TDSS) -> No action taken.


what do i do now and how do i do it? i'm no computer genius haha.

cheers guys


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#6
December 12, 2008 at 19:18:54
Once you get SDFix downloaded go offline and turn of your antivirus and any antispyware that you have, run SDFix from safe mode and restart the Antivirus before you get back on line to post the log.

Download SDFix.exe and save it to your Desktop.
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with SDFix or remove some of its embedded files which may cause "unpredictable results".
Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
Remember to re-enable the protection again afterwards before connecting to the Internet.

1.Double click SDFix.exe and choose Install to extract it to its own folder on the Desktop. Please then reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press "Enter".
Choose your usual account.
2. Open the c:\SDFix folder and double click RunThis.cmd to start the script.
Type Y to begin the script.
It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
3. Your system will take longer that normal to restart as the fixtool will be running and removing files.
When the desktop loads the Fixtool will complete the removal and display Finished, then press any key to end the script and load your desktop icons.
4. Finally open the SDFix folder on your desktop and copy and paste the contents of the results file Report.txt

Please download and install the latest version of HijackThis v2.0.2:


Download the "HijackThis" Installer from this link:
Hijack This


1. Save " HJTInstall.exe" to your desktop.
2. Double click on HJTInstall.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
8. Paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.


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