Lost desktop and printer after AVG scan

June 3, 2009 at 04:03:18
Specs: Windows vista, intell
I ran a scan on my computer with AVG and lost my entire desktop. I also noticed that my printer is missing. I can navigate using the task manager and all other files and programs seem to be in place. I have tried to start the machine in Safe Mode only to see the same results.

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June 3, 2009 at 04:49:58
Try opening AVG's virus vault and see whats in it , If AVG

has quarantined f/p 's they will be there .

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June 8, 2009 at 05:35:35
I am sorry that it took me so long to reply. Nothing shows up in the vault. I have done some research online and I found something that does help get the desktop to show back up. However, after I restart I have the same issue. To get the desktop to appear I have to enter the task manager and delete explorer.exe, then I have to goto file>new task> and type in explorer.exe. I saw n another forum where someone was having a similar problem and they were told to delete explorer.exe from windows and replace it with the same file but from a healthy version of Vista. Is this a good idea?

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June 8, 2009 at 07:36:56
Seems like a plan , although I haven't done it myself , I have

read of it before .

A healthy copy may exist in shadow copies, Shadow Explorer

may help .


If AVG's vault was empty I am at a loss to see how this could

have been caused by AVG , I have used AVG for about 10

years and never had anything deleted that did not turn up

in the vault .


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Related Solutions

June 8, 2009 at 10:12:41
How exactly does shadow explorer work? I was a little concerned that their may be an issue with replacing the explorer.exe files. The computer that has an issue is Vista Premium and the computer that I pulled from is Vista basic. I'm not sure if that matters. Also, will I have to make any adjustments in the registry afterward?

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June 8, 2009 at 11:01:41
Well if you have found a good copy , right click and copy it .

but first rename the suspect file first of course , and then paste its replacement . the registry should accept the new .

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June 8, 2009 at 11:10:21
Sorry I forgot to answer your first question ,

Vista makes copies of files and these are called shadow copies .
Shadow Explorer is a program that allows you to view these files .

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