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Local disk c missing from my comp

gateway/series e2000
October 1, 2008 at 21:15:32
Specs: windows xp sp2, 2.20ghz/1256

like i said my computer had a virus im not sure if its all gone but i ran spybot and it appeared to delete it. but im not sure things are still mest up on my computer and i dont know how to fix it all
i had the virus alert by my computer clock which is now in military time.
it made an error in the system start up trey come up that says unable to complete genuine windows validation i went to microsoft to validate it but it wont let me.


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#1
October 2, 2008 at 01:04:54

Hi There,

This could be due to the computer not being totally clean, you may still have something called a 'dropper' on the machine, this means someone can deploy malware/viruses/spyware and execute it on your machine.

Can you see any drives when you go to my computer, can you go to Start-Run and try Diskmgmt.msc then hit enter, it will show any drives you have.

Ideally, you'd take this to be repaired or if you have knowledge of computing hopefully you've created an 'image', have you tried to use system restore to a date prior to realising virus issues? It is possible that the restore points have been infected too though.

Do you have a sticker on your computer with a Windows XP serial number? If not... you may well be stuck as the next option is to telephone Microsoft, they will do a phone validation.

Best of luck, if you want remote support please contact me @ support@BerksIT.com - I will connect before to diagnose before quoting you a price.


BerksIT
Cost effective IT solutions for home & business.
www.BerksIT.com
support@BerksIT.com
0700 3400 515


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#2
October 2, 2008 at 07:09:00

Please download Malwarebytes' Anti-Malware from one of these sites:

MalwareBytes1

MalwareBytes2

1. Double Click mbam-setup.exe to install the application.
2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
3. If an update is found, it will download and install the latest version.
4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient.
5. When the scan is complete, click OK, then Show Results to view the results.
6. Make sure that everything found is checked, and click Remove Selected.
7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
9. Copy&Paste the entire report in your next reply.


Please download and install the latest version of HijackThis v2.0.2:


Download the "HijackThis" Installer from this link:
Hijack This


1. Save " HJTInstall.exe" to your desktop.
2. Double click on HJTInstall.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
8. Paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.


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