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Live Update Not Working

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Original Message
Name: bf6067
Date: February 21, 2008 at 13:12:53 Pacific
Subject: Live Update Not Working
OS: Windows XP
CPU/Ram: ??
Manufacturer/Model: ??
Comment:

My Symantec Anti-Virus definitions are out of date. When I try and run Live update, it appears to be working. First it downloads the necessary data and then when I hit finish it goes into an Update mode. It reaches 99% then sits for about 5 minutes and goes away. The definitions do not update.

I can not figure out what to do to get my definitions updated and my computer back to a safe mode again. Also, when I try and run the virus checker, it immediately ends. It used to run for over an hour.


- bob in Pennsylvania


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Response Number 1
Name: worldlibrary
Date: February 21, 2008 at 14:49:15 Pacific
Reply:

I would do a online scan and see whats up.
Symantic is not in its self immune from a virus disabling it.



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Response Number 2
Name: Jennifer SUMN
Date: February 21, 2008 at 17:50:51 Pacific
Reply:

Update the definitions from the Symantec website and run a full scan.

Life's more painless for the brainless.


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Response Number 3
Name: bf6067
Date: March 12, 2008 at 09:44:44 Pacific
Reply:

Worldlibrary,

How do I perform an online scan? I have heard about viruses which disable Symantic but I can not find anything on how to find and get rid of such a virus. That is what I am leaning towards as being my problem. I just can not find anything on how to do it. Thanks!

Jennifer SUMN,

Same question to you. How do I perform a scan against the definitions on the Symantec website? I thought that would be a good way to find and get rid of any viruses should I have one. Again, I just can't find anything on how to do that. Thanks!

All,

Just to provide more information, I am also experiencing a serious drop in disk space. It seems as if once a week, the percentage of free space drops another percentage. My computer is now down to 17% free space. I have no idea what to do to free up the space. I don't know what is taking all of the space. Again, I am hoping that this is all part of the same issue and if I solve one, I have solved both.

- Bob

- bob in Pennsylvania


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