Links Redirected/System Restore Failure

Dell / Mxc061
June 29, 2009 at 10:13:51
Specs: Microsoft Windows XP Home Edition, 1.596 GHz / 502 MB
I have 2 problems and they may or may not be connected with one another.

First, like so many other users here, my Google and Yahoo links are being redirected to bogus search engine and random sites.

Secondly, when I try to do "System Restore" at "System Restore Point Selection" the "Next" button does nothing. When I try to create a restore point, I get this messge: "System Restore is not able to create a restore point. Please restart the computer, and then run System Restore again."


Any help would be greatly appreciated. I have used: Avira, Spybot, and Malwarebytes.


See More: Links Redirected/System Restore Failure

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#1
June 29, 2009 at 10:15:36
Follow these steps in order numbered:

1) Download GMER: http://gmer.net/download.php
[This version will download a randomly named file (Recommended).]

2) Disconnect from the Internet and close all running programs.

3) Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.

4) Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.

5) GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)

6) If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.

7) Now click the Scan button. If you see a rootkit warning window, click OK.

8) When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log and upload it rapidshare.com. Post the download link to the uploaded file in your post.

9) Exit GMER and re-enable all active protection when done.

Note: Please give me the exact name of the file you downloaded in step 1 + step 8 in your next post.

If I'm helping you and I don't reply within 24 hours send me a PM.


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#2
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#3
June 29, 2009 at 10:38:58
Gmer doesn't show rootkit infection. Need more logs:

Note: I can help you remove malware manually. Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible. First Track this topic. Then follow:

1) Can you please post your AVZ log:
Note: Run AVZ in windows normal mode. If avz.exe doesn't start, then try to rename the file avz.exe to something else and try to run it again. Make sure you have your web browser open in background before following the steps below.

i) To create the log file, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder.

ii) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice.

iii) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open.
Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator.

You should now see the main window of the AVZ utility. Please navigate to File->Custom Scripts. Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click.

begin
ExecuteAVUpdateEx( 'http://avz.virusinfo.info/avz_up/', 1, '','','');
ExecuteStdScr(3);
RebootWindows(true);
end.


Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script, the PC will reboot. After the reboot the LOG subfolder is created in the folder with AVZ, with a file called virusinfo_syscure.zip inside. Upload that file to rapidshare.com and paste the link here.

Image Tutorial

2) Download and Run DDS which will create a Pseudo HJT Report as part of its log: DDS Tool Download Link. When done, DDS will open two (2) logs

   1. DDS.txt
   2. Attach.txt

Upload the logs to rapidshare.com and paste download link in your next reply.
Note: Disable any script-blocking programs and then double-click on the DDS.scr icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.scr to run. Please allow it to do so.

If I'm helping you and I don't reply within 24 hours send me a PM.


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Related Solutions

#4
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#5
June 29, 2009 at 11:34:41
Go to add/remove programs in control panel and remove following:

Viewpoint Manager (Remove Only)
Viewpoint Toolbar


Check and see if your redirection problem is solved. If it still happens does it happen in both IE and firefox or just firefox?

If I'm helping you and I don't reply within 24 hours send me a PM.


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#6
June 29, 2009 at 11:50:16
Thanks for your quick responses!

I removed both Viewpoints and I'm still having problems in both IE and Firefox.

About half of the time the links work just time, otherwise I'm still getting redirected to bogus search engines/websites.


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#7
June 29, 2009 at 11:55:04
Can you also make a new HijackThis log and upload it to rapidshare.com. HijackThis: Here

If I'm helping you and I don't reply within 24 hours send me a PM.


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#8
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#9
June 29, 2009 at 12:12:59
Open HijackThis select "scan only" Select these entries and hit "Fix Checked".

O17 - HKLM\System\CCS\Services\Tcpip\..\{C529182B-CDDC-4A16-9DF1-9592ADF67EEB}: NameServer = 4.2.2.2,4.2.2.3
O17 - HKLM\System\CCS\Services\Tcpip\..\{FAC21A8A-46F0-42D1-A9DB-F761A268B950}: NameServer = 192.168.0.1,4.2.2.2

Reboot. Check if problen is solved. Generate new Hijackthis log and post it. If problem is not solved then follow:

Please download GooredFix and save it to your Desktop. Double-click Goored.exe to run it. Select 1. Find Goored (no fix) by typing 1 and pressing Enter. A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt).

Note: Do not run Option #2 yet.

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#10
June 29, 2009 at 12:38:49
Hijack This didn't work. Still having link problems about 50% of the time.

Here is the log from GooredFix:
http://rapidshare.com/files/2500614...


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#11
June 29, 2009 at 13:32:05
Follow these Steps in order numbered. Don't proceed to next step unless you have successfully completed previous step:
1) Attach a Combofix log, please review and follow these instructions carefully.

Download it here -> http://download.bleepingcomputer.co...

Before Saving it to Desktop, please rename it to something like 123.exe to stop malware from disabling it.

Now, please make sure no other programs are running, close all other windows and pause Antivirus/Sypware programs (http://www.bleepingcomputer.com/forums/topic114351.html Programs to disable) until after the scanning and removal process has taken place.

Please double click on the file you downloaded. Follow the onscreen prompts to start the scan. Once the scanning process has started please DO NOT click on the Combofix window or attempt to use your computer as this can cause the scanning process to stall. It may take a while to complete scanning and this is normal.

You will be disconnected from the internet and your desktop icons/toolbars will disappear during scanning, do not worry, this is normal and it will be restored after scanning has completed.

Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please upload that file to rapidshare.com and paste the link here.

2) Please zip up C:\qoobox\quarantine and upload it, to a filehost such as http://rapidshare.com/ Then, Private Message me the Download links to the uploaded files.

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#12
June 29, 2009 at 14:15:46
ComboFix text:
http://rapidshare.com/files/2500919...


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#13
June 29, 2009 at 14:42:47
Please follow Response Number 1 and post new log for it.

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#14
June 29, 2009 at 16:01:30
After you complete Response Number 13. Follow these Steps in order numbered. Don't proceed to next step unless you have successfully completed previous step:

1) Run this script in AVZ like before, your computer will reboot:

begin
SetAVZGuardStatus(True);
SearchRootkit(true, true);
QuarantineFile('c:\windows\system32\drivers\hjgruirrwonila.sys','');
QuarantineFile('c:\windows\TEMP\hjgruicxbxtitqxl.tmp','');
QuarantineFile('c:\windows\TEMP\hjgruiriymdrbcxr.tmp','');
QuarantineFile('c:\windows\system32\hjgruimrrpnkly.dll','');
QuarantineFile('c:\windows\system32\hjgruiqaiqjwbs.dat','');
QuarantineFile('c:\windows\system32\hjgruivdyqomui.dll','');
QuarantineFile('c:\windows\system32\hjgruixmpfuxjo.dat','');
DeleteFile('c:\windows\system32\hjgruixmpfuxjo.dat');
DeleteFile('c:\windows\system32\hjgruivdyqomui.dll');
DeleteFile('c:\windows\system32\hjgruiqaiqjwbs.dat');
DeleteFile('c:\windows\system32\hjgruimrrpnkly.dll');
DeleteFile('c:\windows\TEMP\hjgruiriymdrbcxr.tmp');
DeleteFile('c:\windows\TEMP\hjgruicxbxtitqxl.tmp');
DeleteFile('c:\windows\system32\drivers\hjgruirrwonila.sys');
RegKeyDel('HKLM','System\ControlSet001\Services\hjgruidylkltqw');
BC_ImportAll;
ExecuteSysClean;
SetAVZPMStatus(true);
BC_Activate;
RebootWindows(true);
end.

2) After reboot execute following script in AVZ:

begin
CreateQurantineArchive('C:\quarantine1.zip');    
end.


A file called quarantine1.zip should be created in C:\. Upload that file to rapidshare.com and Private message me download link.

If I'm helping you and I don't reply within 24 hours send me a PM.


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#15
June 29, 2009 at 17:46:27
here is the updated gmer log:
http://rapidshare.com/files/2501427...

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#16
June 29, 2009 at 18:08:01
Follow these Steps in order numbered. Don't proceed to next step unless you have successfully completed previous step:

1) Run complete scan with http://onecare.live.com/site/en-Us/...

2) Install, update database and run full scan with Malwarebytes' Anti-Malware. Attach malwarebyte full scan log, fix anything detected.

3) House cleaning. Run full Scan with SuperAntispyware : http://www.superantispyware.com/dow... . Fix what it detects and post summary scan log.

If I'm helping you and I don't reply within 24 hours send me a PM.


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#17
June 29, 2009 at 22:27:12
nevermind. now working on step 2.

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#18
June 30, 2009 at 16:18:31
Thank you SO much for all your help! Everything is working great now! (My links are no longer redirected and the System Restore creates restore points as well.)

Thank you for your time and patience! =)


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