Solved laptop is locked down with a virus.

October 2, 2012 at 07:40:03
Specs: Windows 7
how can i install anti virus when i cant get access into my stating that its the police and fining me £100. i know its a scam,its blatently laptop is completely useless. i cant even get up the page with the notice on

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October 2, 2012 at 08:52:19
✔ Best Answer
yep, absolutely don't pay them money, give out personal information, or credit cards.

you will need to enter safe mode with networking.

then utilize the following scanner by downloading

1.)Please select the emergency scan, and run an update if it prompts to do so.
2.) Please select PC Scan on the left, and then run a deep scan.
3.)Once it scans, Please Quarantine the found items.

This should have removed your problems for now. You may want to update your antivirus, and you may wish to ensure that all programs are up to date. Then clear your cashe, cookies, and temporary internet stuff.

Happy to help with more issues

:: mike

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October 2, 2012 at 09:03:17
Might even have to create a live cd that has security software like a bartspe or vistape.

The issue is you usually get a virus or other malware because of bad practices. Poor security suite, lack of updates, open ports, using admin account and others. Using as many as you can will help prevent this.

In some cases, the only way to remove all of the rootkits is to do a full reload.

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