Solved Issue since last cleaning

February 23, 2012 at 09:48:12
Specs: Windows 18.08.2009, intel pentium processor
I recently ran a clean up program and cleared out a bunch of space... now Update manager keeps popping up trying to install something and then stops because it can not find this file C:\DOCUME~1\JEANIN~1\LOCALS~1\Temp\pft10C.tmp\

I was reading that it might be some part of a spy bot or whatever they are called...I would like to know what to do to make it stop.

I am at a loss and would consider myself a layman compared to all of you all. I hope you can help. Thanks Jeanine


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#1
February 23, 2012 at 10:32:50
Try installing, updating Malwarebytes, do a full scan and when it finishes remove selected...it may ask you to restart. also running Kasperkys root kit remover will wouldn't hurt.
see how that works.

http://download.cnet.com/Malwarebyt...

http://support.kaspersky.com/faq/?q...


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#2
February 23, 2012 at 14:38:10
✔ Best Answer
Sounds like temporary file pft10C.tmp was removed but its registry entry remained.

I don't rate cleanup programs or registry cleaning because they often mess things up. However when needs must:
Download and install CCleaner and run its normal cleaner.
Next go to the registry section, run it to see what it finds. Untick everything except any reference to pft10C.tmp and let it remove it. Of-course you might be safe to let it remove all invalid registry entries but that it could backfire.

An alternative is to type msconfig in the Run box and see if pft10C.tmp appears in one of the paths in the Startup tab. If so, untick it (which cures the "symptom" but leaves an unused registry entry in place).

It doesn't seem like any sort of SpyBot or virus to me.

Always pop back and let us know the outcome - thanks


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#3
February 24, 2012 at 13:53:30
Jeanine
You say you ran a cleanup program...why not name it so we can help you with a better solution?

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#4
February 24, 2012 at 14:48:41
Yes, it is always best to give full information. However, I doubt the name of the program would have resulted in any better solution in this instance as the resulting symptoms were clearly indicated.

Perhaps more to the point is that the unnamed program should be avoided in future - so it would have been nice for us all to know the culprit.

Always pop back and let us know the outcome - thanks


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#5
February 24, 2012 at 17:41:41
Thank you for the information and I tried downloading those programs and ran them but they didn't seem to get rid of whatever program is trying to install... so I rigged it and stopped all start up programs which actually has made a big difference in the overall performance of my computer and stopped it... Thank you soooooooo much!!! You all are GREAT!!

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#6
February 24, 2012 at 18:06:07
Good to hear but there might be some startup items that turn out to be important.
If necessary just let back in the ones that are important (or prove to be at some later date). Only one of them was causing your reported issue and it could have been unearthed by unticking a few at a time until you found it. I accept that some startup items might be pointless bloat.

I would do a careful check on each one. Google will usually reveal all, but avoid any so called fixes (scam programs) you are sure to run into on the way.

Make sure you have not prevented your virus checker from starting.

Always pop back and let us know the outcome - thanks


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