Thought I had Spybot figured out. Always something I don't quite understand. I now have a popup "invalid backweb app id 137903...what is that and how do I get rid of the popup? thanks

Do you have a HP or Compaq computer system? If so, HP/Compaq has placed backweb on your system to automate their downloads for updating the system. Did you ask for this program? no.. How do you get rid of the error message now. What I would suggest to try first is the following. Uninstall Updates by HP/Compaq by clicking Start, Control Panel, Add/Remove Programs, Updates by HP/Compaq, and clicking the Remove button. Hopefully this will work for you, and not give you an error about program can not be removed. If that is the case and the program cannot be removed, the only thing that you can do is to reinstall backweb and then remove it by using the above method. Here is how to get backweb, back onto your computer... it would be a system restore. 1. Restart the computer and press the F10 repeatedly after the logo screen appears. 2. Click Next when prompted. 3. Read and respond to the screens to restore the computer. After the system retore is completed... then do the following... Uninstall Updates by HP/Compaq by clicking Start, Control Panel, Add/Remove Programs, Updates by HP/Compaq, and clicking the Remove button. This is directly from HP.. Quote: At the time of this writing, HP and Compaq are working with the vendors of certain spyware removal software to prevent this error. Also what I have suggested and has many others.. Download and run the following programs... 1 is free the other offers a 30 day trial.. you just need to run it once. Spybot Search & Destroy http://security.kolla.de/index.php?lang=en&page=download and Spy Sweeper http://www.spysweeper.com/download.html Used in combination these programs Managed to get rid of the annoying missing file, on start up / And the file's that tried to connect to the Internet. Tank863 Tankweb.net

I have a new HP computer and apparently up until a minute ago was having this same problem. Here's what I came up with: Started getting tons of pop-ups and my browser home page was set to some obscure web browser site (TheBestOfTheWeb.com or something). So I ran some anti-adware programs. "Ad-aware" may have found some of the BackWeb files but didn't really help. I then tried SpyBot which found pretty much all of the BackWeb files and put them in quarantine. This solved the pop-up and home page jacking issue, but when I started the computer, I then got the message, "invalid backweb app id 137903..." I tried another program, "Spy Sweeper" to see if that might clean up some left over files. Didn't help (but very thorough program). I tried the advice above, which was just bad advice for my scenario. Here's why. "Updates By HP" is some core HP file that cannot be removed with add/remove. If you go to HP's System Recovery by pressing F10 at start-up it will ask you if you want to do a system restore. This, it warns, will remove all your applications (because I think it basicly reinstalls windows over your current version to do the restoring). I tried 'msconfig' to disable 'updates by hp' but that didn't really help with the pop-up error message. Soooo... here is the real solution (at least for HP users like me): 1)If you quarantined the BackWeb files in an adware or spyware detection program, go back there and restore them from quarantine. This will solve the pop-up error message problem, but also returns the spam problem. 2)To solve the spam and home page jacking problem, do this: Start -> All Programs -> PC Help & Tools -> Updates from HP -> Disable Updates From HP That's it. I've restarted my computer and no error message and no pop-ups or web-jacking. Sorry if that was a book, but hope it helps others. ~Mark760

Truce was violated, I still got one pop-up. So in addition to disabling Update as above, go ahead and run SpyBot to take out all the BackWeb files.