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Internet Explorer Shuts Down and Lo

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Name: ssmith1001
Date: April 6, 2007 at 08:20:08 Pacific
OS: WinXP Home ED
CPU/Ram: 512MB
Product: Dell DIM4500
Comment:

I have a couple of different problems.
Not sure but I think some type of virus or something is taking control of my browser and redirecting me to other sites. Sometimes it even locks me out so that I have to start a new search over again. It takes me to advertising sites or career sites usually.

I also have been having a problem with my browser and especially on ebay...where it shuts down. I then get a message that says The Program will now end or shut down.It appears to hang for awhile but then does shut down.

I have read posts here...before I posted today. I would like to have someone's help in this matter. I did read where jabuck had posted a method to HJT so that others could see what was happening specifically on their computer. I would like to list that here if possible.

Please if anyone can help...I would certainly appreciate it.

Thanks in advance for reading and for any help you may be able to give me.




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Response Number 1
Name: Jennifer SUMN
Date: April 6, 2007 at 08:47:02 Pacific
Reply:

Have you tried a System Restore? Are you running up-to-date anti-virus and spyware removal programs?

Life is more painless for those who are brainless.


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Response Number 2
Name: jabuck
Date: April 6, 2007 at 09:02:50 Pacific
Reply:

Please post your Hijack This log.


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Response Number 3
Name: ssmith1001
Date: April 6, 2007 at 09:34:10 Pacific
Reply:

Yes...I have tried a couple of different system restores...it makes no difference as the problem still occurs.

Yes...we do have anti-virus and spyware removal programs. Norton and Spybot (?)

In the address bar the other day (when this shut down/end program...occured) I noticed STRK:ME:LNLK which didn't seem right so I wrote it down. Not sure if that helps you any.

Below is my logfile from HJT.

Thanks Jennifer and jabuck for your replys back. I have to leave house now. I shall check back later to see if you have found anything from my logfile to help pinpoint the problem.


Logfile of HijackThis v1.99.1
Scan saved at 11:13:36 AM, on 4/6/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.exe
C:\WINDOWS\Nhksrv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Windows\xpupdate.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Creative Home\Hallmark Card Studio 2006\Planner\PLNRnote.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\MSWin.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/mo...
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by Cox High Speed Internet
R3 - URLSearchHook: (no name) - {DFA04BD9-95D5-F2C0-33EB-5F924E57E220} - 321102.dll (file missing)
O1 - Hosts: localhost 127.0.0.1
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - (no file)
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\MMKeybd.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [PaperPort PTD] c:\progra~1\scansoft\paperp~1\pptd40nt.exe
O4 - HKLM\..\Run: [MemoryCardManager] C:\Program Files\Lexmark\Lexmark Photo Center\MemoryCardManager.exe -startup
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [TkBellExe] "realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.exe" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [LXBLKsk] C:\PROGRA~1\Lexmark\PHOTOC~1\LXBLKsk.exe
O4 - HKLM\..\Run: [WorkFlow] E:\Install\WorkFlow.exe
O4 - HKLM\..\Run: [newbreed] gabber.exe
O4 - HKLM\..\Run: [forces_elite] abrek.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [dmovs.exe] C:\WINDOWS\system32\dmovs.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [dmubn.exe] C:\WINDOWS\system32\dmubn.exe
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -noauth
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [KillAndClean] "C:\Program Files\KillAndClean\KillAndClean.exe"
O4 - HKCU\..\Run: [abrek] dePloy.exe
O4 - HKCU\..\Run: [xwiz] NopeZ.exe
O4 - HKCU\..\Run: [nmdllw] scanSYS.exe
O4 - HKCU\..\Run: [Windows update loader] C:\Windows\xpupdate.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Event Planner Reminder.lnk = C:\Program Files\Creative Home\Hallmark Card Studio 2006\Planner\PLNRnote.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: MSWin.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?lin...
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} - http://download.weatherbug.com/mini...
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windows...
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} - http://sea2fd.sea2.hotmail.msn.com/...
O17 - HKLM\System\CCS\Services\Tcpip\..\{35E06931-9001-4FE8-B5D2-81A88B72B1D6}: NameServer = 85.255.115.75,85.255.112.139
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.115.75 85.255.112.139
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 85.255.115.75 85.255.112.139
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.75 85.255.112.139
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe



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Response Number 4
Name: ssmith1001
Date: April 6, 2007 at 22:49:12 Pacific
Reply:

Hi,
Just checking back to see if anyone had some news yet on my logfile. I will check back later.


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Response Number 5
Name: jabuck
Date: April 7, 2007 at 06:36:08 Pacific
Reply:

Please download Fixwareout from this link

http://swandog46.geekstogo.com/Fixwareout.exe

or

http://downloads.subratam.org/Fixwareout.exe

Save it to your desktop and run it. Click next, then Install, then make sure "Run fixit" is checked and click finish. The fix will begin; follow the prompts. You will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.Post a copy at the log located at C:\fixwareout\report.txt

After restart, if you have any connection problems, do this:

Please go to Start -> Control Panel, and choose Network Connections. Then right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and left click on properties. Double-click on the Internet Protocol (TCP/IP) item and select the radio button that says Obtain DNS servers automatically. Click OK twice, and restart your computer.

Before you restart the computer.
Go to Start > Run and type in cmd
Click OK.
This will open a commad prompt.
Type or copy and paste the following line in the command window:


ipconfig /flushdns


Hit Enter
Exit the command window


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Response Number 6
Name: ssmith1001
Date: April 7, 2007 at 22:25:30 Pacific
Reply:

Thanks for the reply.

I just have a couple of questions before I do this. I was going to ask you which of the 2 links you thought would be better to use but when clicking them...only the 2nd link works. So that will be the one I will use.

Questions:

1. When you say to POST a copy at the log located at C:\fixwareout\report.txt.....What do you mean by that? Will this fix create a file that I then need to go into and post this log to somehow?

2. You mentioned I may have connection problems after doing this fix. That sounds scarry to me. I wanted to let you know that I have a Cable connection NOT dial-up...So will the directions change at all for that? I am not that computer savvy but your directions seem easy enough to follow.

In closing, I was wondering if you could tell me before I get started with trying to fix this...what it is that you found from reading my HJT log I posted for you? Is it a virus or something else, etc? Also, does the STRK:ME:LNLK I mentioned have anything to do with this at all?

Hope you don't mind me asking these questions but I just sort of like to know and learn about what it is that I am doing before I start to do something. Any info you can provide on this matter would be helpful. Thanks.


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Response Number 7
Name: jabuck
Date: April 8, 2007 at 08:30:44 Pacific
Reply:

Fixware will make a log, you will need to copy/ paste it into the "comments" box that you type your post into.

I have never seen Fixwareout cause the internet connection problem but there is a posibility because of the 017 removal that will take place later in the cleanup process. The 017's are the infections in your case, but is only part of the problems on your computer.

As said you will most likely not have any problem but should you follow these microsoft instructions then reset your modem http://support.microsoft.com/kb/811259 starting at step #1 (winsock).

Lets get this done then we can continue.


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Response Number 8
Name: ssmith1001
Date: April 10, 2007 at 13:58:42 Pacific
Reply:

Just wanted you to know that I am planning on doing this fix next week. I have to finish my taxes this week. I do them on line and so I don't want to panic if I do the fix and things look strange to me and I have no access to be online.
Thanks and I will talk with you next week.


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Response Number 9
Name: jabuck
Date: April 10, 2007 at 15:04:01 Pacific
Reply:

Sounds good to me, please alert me when you return.


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