Install/Uninstall Issues

Dell Inspiron 1545
July 29, 2010 at 22:56:10
Specs: Microsoft Windows Vista Home Premium, 2.2 GHz / 4093 MB
Hey everyone....usually I browse forums and find my answer over a few hours time, but not this time. No one seems to have the same problem as me. Here it is:

Every time I try to install ANYthing, my computer freezes permanently before the install begins. If it is Windows Updates, it freezes trying to create a Restore Point. Java update = freezes at install page, Windows PowerShell download = freezes initializing Windows Installer. ALSO, I cannot UNinstall anything from Add/Remove Programs (Vista). On top of that, it also freezes trying to start a System Restore. Any time I try to do any of these tasks, the computer freezes, and I have to hard boot it. I've left it for 20 minutes, and the freeze doesn't end lol. If I'm doing anything else though, the computer is fine. I can play online games, browse the net, download music, etc. Oh yea, and downloading is O.K., it's just when it's time to install whatever I downloaded.

I've tested my RAM with Vista Mem Diag Tool, I ran the FULL PSA and found no errors at all. Virus Scan found 1 risk which it deleted that was a tracking cookie from Trackware. Apparently, those are not a big concern. Any help?

I have a Dell Inspiron 1545 laptop on Windows Vista x64 Home Premium SP2, 2.2Gh processor, 4GB RAM, ATI Mobility Radeon HD 4330.

No problems for a year until now. Thanks so much for your help in advance. I've fixed a LOAD of computers from browsing these forums, just this time I think I've got a very tricky worm.

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July 29, 2010 at 23:02:02
Oh, also one forum sounded close to my problem and someone said to use hijackthis. I use the executable on the website, as I cannot install anything.

edited by moderator: HJT log removed

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July 29, 2010 at 23:31:36
Use MSCONFIG on your Windows to disable anything that you absolutely do not need to start up with the OS, like music and graphic programs for example.

Then try this utility.

Christian; warrior; GSPer; Borg; ninja; Time Lord... I am that hero! La resistenza è, ed è stato sempre, inutile.
I reply as fast as I can but could be hours or months.

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July 29, 2010 at 23:55:29
I've had Dell online support remotely assist me and completely cleaned out all the extra startup junk, etc. However, he did not resolve the problem, warranty expired today, and his only suggestion was PC Restore...aka wipe. Definitely trying to avoid that since I'm in Moscow right now and just can't.

As for that link you gave me, it doesn't say it supports Vista or 64bit systems....or do you know it will still work?

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Related Solutions

July 30, 2010 at 06:00:39
try trojan remover
Hitman Pro
Remove all they find and then use their uninstaller in all programs to remove them when you are done

Some HELP in posting on plus free progs and instructions Cheers

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