hi my internet explorer isnt working can someone please check my hijackthis log and help me out please Logfile of HijackThis v1.97.7 Scan saved at 1:16:30 AM, on 2/12/2004 Platform: Windows XP (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 (6.00.2600.0000) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Winamp\Winampa.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe D:\MYBACK~1\NEWFOL~1\AIM95\AIMWDI~1.exe C:\WINDOWS\System32\RUNDLL32.exe C:\Program Files\America Online 9.0\aoltray.exe C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe C:\WINDOWS\System32\nvsvc32.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe D:\My Backup Disk\new folder 2\AIM95\aim.exe C:\WINDOWS\System32\wuauclt.exe C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe C:\Program Files\MYIE2\MyIE.exe C:\Documents and Settings\Computer User\My Documents\hijackthis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.seekseek.com/quicksearch.asp?session=D3F57C61-E02A-48C8-9FA6-A5A6A885F788&version_id=18 R3 - URLSearchHook: (no name) - _{8952A998-1E7E-4716-B23D-3DBE03910972} - (no file) R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing) O1 - Hosts: 217.116.231.7 aimtoday.aol.com O1 - Hosts: 217.116.231.7 aimtoday.aol.com O1 - Hosts: 217.116.231.7 aimtoday.aol.com O2 - BHO: (no name) - {000006B1-19B5-414A-849F-2A3C64AE6939} - C:\WINDOWS\bi.dll O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {08351226-6472-43BD-8A40-D9221FF1C4CE} - C:\WINDOWS\Downloaded Program Files\SbCIe026.dll (file missing) O2 - BHO: DefaultSearch.SeekSeek - {5074851C-F67A-488E-A9C9-C244573F4068} - C:\WINDOWS\ieasst.dll O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing) O2 - BHO: (no name) - {7011471D-3F74-498E-88E1-C0491200312D} - C:\PROGRA~1\COMMON~1\MEDIA\OTGLOVE.DLL (file missing) O2 - BHO: (no name) - {71ED4FBA-4024-4bbe-91DC-9704C93F453E} - c:\progra~1\iesearchbar\iesearchbar.dll (file missing) O2 - BHO: (no name) - {7DF2B0CF-3F0B-4E03-8D55-9C8DB2CEDCEC} - C:\WINDOWS\System32\rsaeunh.dll (file missing) O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing) O2 - BHO: Clear Search - {947E6D5A-4B9F-4CF4-91B3-562CA8D03313} - C:\Program Files\ClearSearch\IE_ClrSch.DLL O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: (no name) - {BCF96FB4-5F1B-497B-AECC-910304A55011} - C:\WINDOWS\hh.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: IE Search Bar - {71ED4FBA-4024-4bbe-91DC-9704C93F453E} - c:\progra~1\iesearchbar\iesearchbar.dll (file missing) O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: toolbar - {FB2961FD-DD24-4F8A-8A92-6F9325FF6F11} - C:\WINDOWS\Downloaded Program Files\toolbar.dll O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [WinFavorites] C:\Program Files\WinFavorites\WinFavorites.exe1 O4 - HKLM\..\Run: [Power Scan] C:\Program Files\Power Scan\powerscan.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe O4 - HKLM\..\Run: [Win Server Updt] C:\WINDOWS\wupdt.exe O4 - HKLM\..\Run: [Belt] C:\WINDOWS\Belt.exe O4 - HKLM\..\Run: [stcloader] C:\WINDOWS\System32\stcloader.exe O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.exe C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [AIMWDInstallFilename] D:\MYBACK~1\NEWFOL~1\AIM95\AIMWDI~1.exe O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.exe C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit O4 - Startup: Resume Windows Update Installation.lnk = C:\WINDOWS\Windows Update Setup Files\ie6setup.exe O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM) O9 - Extra button: AIM (HKLM) O9 - Extra button: Real.com (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Messenger (HKLM) O10 - Broken Internet access because of LSP provider 'lsp.dll' missing O12 - Plugin for .m3u: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin6.dll O12 - Plugin for .PDF: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {00000000-CDDC-0704-0B53-2C8830E9FAEC} (IELoaderCtl Class) - http://install.global-netcom.de/ieloader.cab O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.netpaloffers.net/NetpalOffers/DMO1/Ud3rT0n4.cab O16 - DPF: {018B7EC3-EECA-11D3-8E71-0000E82C6C0D} (Installer Class) - http://www.xxxtoolbar.com/ist/softwares/v3.0/0006_mainstream.cab O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab O16 - DPF: {086A694F-91FB-4068-B44C-124FB69BF05D} - http://www.searchwww.com/search.cab O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab O16 - DPF: {1C955F3B-5B32-4393-A05D-24B4970CD2A1} (Video Class) - http://streamp.babenet.com/cabs/videox.cab O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://64.124.45.181/downloads/ccpm_0237.cab O16 - DPF: {25064DE4-9CC0-11D5-BB86-0050DAC5EBD0} (printQuick Browser Add In) - http://www.pqvalet.com/plugin/axversion/1000/printQuick.cab O16 - DPF: {2C38A62E-D257-40E8-8BB7-5624E38FEB0A} - http://members.aol.com/biggy2u102/webcam.cab O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB O16 - DPF: {33E54F7F-561C-49E6-929B-D7E76D3AFEB1} (Pool Control) - http://mirror.worldwinner.com/games/v40/pool/pool.cab O16 - DPF: {3C648A72-C49A-48EF-9F90-68EF13293F97} (Cacher Class) - http://www.xmlsweb.socalmls.com/XMLSearch/XMLCache.CAB O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20021205/qtinstall.info.apple.com/borris/us/win/QuickTimeInstaller.exe O16 - DPF: {41F31718-2B9D-4F76-85E2-DD11BBA99F8D} - http://install.spywarelabs.com/DistID/2501031120/BundleOuter2501031120.EXE O16 - DPF: {556DDE35-E955-11D0-A707-000000521958} - http://64.246.46.157/webplugin.cab O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/25b8a815368068fd5201/netzip/RdxIE601.cab O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://us.games2.yimg.com/download.games.yahoo.com/games/play/client/exentctl_0_0_0_0.ocx O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.25.116/code/PWActiveXImgCtl.CAB O16 - DPF: {6BB594E2-6E4D-4CC9-98B0-931C323F9165} (DepHlp Control) - http://www.worldwinner.com/games/shared/dephlp.cab O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - https://www.gamespyid.com/alaunch.cab O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin.SecureControl) - http://secure2.comned.com/signuptemplates/ActiveSecurity.cab O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37586.6837731482 O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/win/ActiveXPlugin.cab O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} (WTHoster Class) - http://www.wildtangent.com/install/wdriver/ddc/gamespy/snowboardextreme/wtinst.cab O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/SSC/SharedContent/common/bin/cabsa.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab O16 - DPF: {DBAE7000-01EC-4162-8FEB-8A27AC937CA0} (HDPluginCtrl Class) - http://webpdp.gator.com/v3/download/hdplugin1014_hd3ptdmgainads.cab O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/dj/qdiagh.cab?223 O16 - DPF: {FB2961FD-DD24-4F8A-8A92-6F9325FF6F11} (toolbar) - http://www.supaseek.com/toolbar/toolbar.cab please email me with a reply for i do not check the forums that often thank you very much = eyedunno14@yahoo.com

armand, The entry "O10 - Broken Internet access because of LSP provider 'lsp.dll' missing" in your log indicates your Internet access problem. I suggest that you go to the link below and using a computer that can access the Internet download the LSPFix.exe onto a floppy disk then transfer the floppy disk to the problem computer and run the LSPFix.exe. Read the page and the lspfix.txt file at the bottom of the page first. LSP-Fix If that solves the Internet Access problem download, install, read the directions, then update and run Ad-aware and Spybot Search & Destroy which are Free at the links below. Make sure that you update both programs prior to running them. Ad-aware Spybot Search & Destroy Tufenuf