I was told that I couldn't open attachments due to firewall.

January 7, 2014 at 07:20:46
Specs: Windows 7
The city is sending me a paperless bill, and the attachment will not open. I called the city and was told that I must have a firewall that would not let me open the attachment. Where do I go to find the firewall to take care of this problem?

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January 7, 2014 at 07:41:11
Start > Control Panel > Windows Firewall

But I it may not have anything to do with the firewall.
Please post the file type and the error you get when you try to open it.

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January 7, 2014 at 07:49:41
Can you save the attachment to your desktop and open it from the desktop by doubleclick?

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January 7, 2014 at 12:35:25
Right-click the downloaded file. Click on Properties:
What type of file is it? eg, .pdf

If it's not a pdf, ignore the paragraphs and link below.

If it's a pdf file you may not have the necessary software to open it.
Some use Adobe Reader for this purpose.
I prefer to use this: Sumatra PDF reader.
It's smaller lighter, faster than Adobe's offering.

Both are free

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Related Solutions

January 7, 2014 at 22:33:54
Ahhh, the benefits of going paperless.

I've solved that problem. I have this little box in front of my house and every day but Sunday a truck comes by and puts bills and other stuff inside. I don't even have to turn on my computer.

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January 8, 2014 at 02:41:47
Firewalls does not allow user to open malicious/infected attachments. If you trust the sender and want to open attached file then either disable firewall protection or add address to safe location list in the firewall. But for safety purpose, it is recommended not to open any such files which are blocked by firewall software. In-spite of the issue, if you download that file then do remember to scan it by using strong antivirus tools such as Immunet virus protection, Norton total security, Kaspersky internet suite, Bitdefender antivirus etc.

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January 8, 2014 at 06:12:41
You haven't said if you have tried different browsers, also you have said nothing about the e-mail client you are using....more info would help

I know I had a mastercard statement that wouldn't open using firefox....I called them and they said that the statement would only open using IE until FF made an update....weird things that happen on-line...LOL

HELP in posting on Computing.net plus free progs and instructions

message edited by XpUser4Real

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January 8, 2014 at 12:38:26
If you are using something like Windows Live Mail then the browser wouldn't come into it. Which is another good reason why we need to know what email program or service you are using (as per #6). There are stacks, all different, so there is no point us trying to guess.

If you are using online email (webmail) then let us know what browser you are using too.

As per #3, what type of attachment is it?

Always pop back and let us know the outcome - thanks

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