Solved i switched on my computer to find a message from S.M.A.R.T.

May 3, 2012 at 07:17:54
Specs: Windows XP

There are approx 20 boxes on the screen telling , me Serious disk error writing drive c. Also a large box telling me I have 7 problems that need fixing urgently. I have tried everthing to remove but I am unable, it will not allow me to log on to the internet, and I have lost all my start up icons. I have managed to locate Adobe reader and have found an update was installed without my permission on 29th April 2012, it will not allow me to remove this the error code is 0x7e. I have contacted my security company but I am awaiting a reply. Can anyone help?

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May 3, 2012 at 07:35:06
✔ Best Answer

I dealt with this on one of my salesman computers. It's a trojan virus and extremely hard to get rid of.

you will need to wipe and reinstall you computer to be 100% sure its gone.

Do you have any valuable information on the disk that you need recovered?

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May 3, 2012 at 07:40:09

I am pretty sure that wiping the computer should be the last resort, there are always things to try before this.


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May 3, 2012 at 07:42:05

Based on what I am seeing, Malwarebytes will do the removal for you.

If its an option, download this program from safe mode with networking. Don't click on anything that is a pop up. shutdown, and then reboot in safe mode.
download rkill
download tdsskiller
then download malwarebytes and update then scan


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Related Solutions

May 3, 2012 at 08:15:37

I know that wiping the computer should be a last resort. I dealt with this exact problem at work for two days and couldn't get rid of it.

When I was dealing with the problem I was unable to completely remove the virus. Everything would be fine for a week or two tops then the same thing all over again.

My company uses Symantec Endpoint antivirus and it wouldn't pickup anything. Tried Malwarebytes and also Sophos which both detected somethings but could not completely remove.

It hides all your desktop icons and start menu icons. You can use the search bar to access somethings, but control panel isn't one of them. However you can search for devices and printers and the back up to the control panel from there.

It also locks and adds the hidden attribute to the user's folder.

I would recommend a fresh install. If you have information that you need to save I can give you instructions on how to do so before the install.

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May 3, 2012 at 08:22:59

The problem is ending the rootkits involvment before running malwarebytes. Thus the usage of rkill and tdsskiller. However, I was not pushing either way, I was suggesting options to try first before the wipe. Never been a big fan of Symantec Endpoint, again though, those decisions are up to you.

best of luck,


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