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I need virus removal help

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Name: GloveSave032
Date: December 4, 2008 at 13:05:39 Pacific
OS: Laptop
CPU/Ram: ?
Product: Dell / HP PAVILION DV5220US NOTEBOOK PC
Comment:

Hi I found out I have a virus known as Smitfraud and I need help removing it, my computer randomly logged off and my internet shuts down, please help me!



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Response Number 1
Name: jabuck
Date: December 4, 2008 at 13:22:14 Pacific
Reply:

Please download Malwarebytes' Anti-Malware from one of these sites:

MalwareBytes1

MalwareBytes2

1. Double Click mbam-setup.exe to install the application.
2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
3. If an update is found, it will download and install the latest version.
4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient.
5. When the scan is complete, click OK, then Show Results to view the results.
6. Make sure that everything found is checked, and click Remove Selected.
7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
9. Copy&Paste the entire report in your next reply.


Please download and install the latest version of HijackThis v2.0.2:


Download the "HijackThis" Installer from this link:
Hijack This


1. Save " HJTInstall.exe" to your desktop.
2. Double click on HJTInstall.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
8. Paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.


0

Response Number 2
Name: GloveSave032
Date: December 4, 2008 at 14:08:17 Pacific
Reply:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:57:16 PM, on 12/4/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device
Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Google\Common\Google
Updater\GoogleUpdaterService.exe
C:\Program Files\Intel\Intel Matrix Storage
Manager\iaantmon.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Intel Matrix Storage
Manager\iaanotif.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Spybot - Search &
Destroy\TeaTimer.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\Program Files\Microsoft
Office\Office12\ONENOTEM.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Safari\Safari.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet
Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?Lin...
R0 - HKLM\Software\Microsoft\Internet
Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?Lin...
R1 -
HKCU\Software\Microsoft\Windows\CurrentVersion\Inter
net Settings,ProxyOverride = *.local
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-
2338-43DB-8F07-D1CA6FB9C90D} - C:\Program
Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-
C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program
Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-
2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-
B6EB-D4DAF1D92D43} - C:\Program
Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-
45A4-B8F4-8EA1C75885F9} - C:\Program
Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-
4d91-8333-CF10577473F7} - c:\program
files\google\googletoolbar1.dll (file missing)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-
7D58-4638-B6FA-CE66B5AD205D} - C:\Program
Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dl
l
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-
809B-AA305ED9D922} - C:\Program Files\AOL\AOL
Toolbar 2.0\aoltb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-
009027A5CD4F} - c:\program
files\google\googletoolbar1.dll (file missing)
O4 - HKLM\..\Run: [ehTray]
C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SynTPStart] C:\Program
Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page
Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [IgfxTray]
C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds]
C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence]
C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel
Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program
Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher]
"C:\Program Files\Adobe\Reader
8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program
Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program
Files\Hewlett-Packard\HP Quick Launch
Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [HP Software Update] C:\Program
Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program
Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware]
C:\Program Files\Malwarebytes' Anti-
Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe]
C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpywareStop] C:\Program
Files\SpywareStop\SpywareStop.exe -boot
O4 - HKCU\..\Run: [MSMSGS] "C:\Program
Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program
Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -
cnetwait.odl
O4 - Startup: LimeWire On Startup.lnk = C:\Program
Files\LimeWire\LimeWire.exe
O4 - Startup: OneNote 2007 Screen Clipper and
Launcher.lnk = C:\Program Files\Microsoft
Office\Office12\ONENOTEM.exe
O8 - Extra context menu item: &AOL Toolbar Search -
c:\program files\aol\aol toolbar 2.0\resources\en-
US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel
-
res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-
AAA5-00401C608501} - C:\Program
Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-
4f3c-8081-5663EE0C6C49} -
C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote -
{2670000A-7350-4f3c-8081-5663EE0C6C49} -
C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-
4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL
Toolbar 2.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-
B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-
00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-
A200-58CAB36FD2A2} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy
Configuration - {DFB852A3-47F8-48C4-A200-
58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-
BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-
FCFDF33E833C} (WUWebControl Class) -
http://www.update.microsoft.com/win...
Controls/en/x86/client/wuweb_site.cab?1206816673093
O16 - DPF: {E8F628B5-259A-4734-97EE-
BA914D7BE941} (Driver Agent ActiveX Control) -
http://plugin.driveragent.com/files...
O23 - Service: Apple Mobile Device - Apple Inc. -
C:\Program Files\Common Files\Apple\Mobile Device
Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program
Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google -
C:\Program Files\Google\Common\Google
Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor
(IAANTMon) - Intel Corporation - C:\Program
Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program
Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP -
C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 8039 bytes

Malwarebytes' Anti-Malware 1.31
Database version: 1456
Windows 5.1.2600 Service Pack 2

12/4/2008 5:01:32 PM
mbam-log-2008-12-04 (17-01-32).txt

Scan type: Quick Scan
Objects scanned: 56427
Time elapsed: 6 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 9

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\TDSSbexymrdh.dll (Trojan.TDSS)
-> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSkebwvbvx.dll (Trojan.TDSS)
-> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSrsriqfxb.dll (Trojan.TDSS) ->
Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSxjwigrdw.dll (Trojan.TDSS) -
> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\TDSSrbqpuyrw.sys
(Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS2052.tmp (Trojan.FakeAlert) ->
Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS217b.tmp (Trojan.FakeAlert) ->
Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSdordkxne.log (Trojan.TDSS)
-> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSgmtivkya.dll (Rootkit.Agent)
-> Quarantined and deleted successfully.



0

Response Number 3
Name: jabuck
Date: December 4, 2008 at 14:32:49 Pacific
Reply:

Once you get SDFix downloaded go offline and turn of your antivirus and any antispyware that you have, run SDFix from safe mode and restart the Antivirus before you get back on line to post the log.

Download SDFix.exe and save it to your Desktop.
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with SDFix or remove some of its embedded files which may cause "unpredictable results".
Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
Remember to re-enable the protection again afterwards before connecting to the Internet.

1.Double click SDFix.exe and choose Install to extract it to its own folder on the Desktop. Please then reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press "Enter".
Choose your usual account.
2. Open the c:\SDFix folder and double click RunThis.cmd to start the script.
Type Y to begin the script.
It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
3. Your system will take longer that normal to restart as the fixtool will be running and removing files.
When the desktop loads the Fixtool will complete the removal and display Finished, then press any key to end the script and load your desktop icons.
4. Finally open the SDFix folder on your desktop and copy and paste the contents of the results file Report.txt


0

Response Number 4
Name: Mto
Date: December 5, 2008 at 20:17:28 Pacific
Reply:

Malabites is not always successful in smitfraud removal. Try downloading smitfraudfix removal tool. It seems to have better luck.


0

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