|"your protection program"|
Who's protection program - certainly nothing whatever to do with this forum?
All we do here is help folk fix their computers for free in our spare time. We don't have programs available.
Most likely one these scams which are commonplace nowadays and users should get to know how to deal with them. If nothing else, avoid clicking anything on the Window that first pops up and then reboot.
If you fell for one them, direct your complaints to whoever supplied it, not us.
Re-read post #1 then download MalwareBytes which is a trustworthy free program. It is particularly good at getting rid of those things.
Please come back and let us know the outcome.