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I have a virus in my Soundmax

July 12, 2010 at 18:23:38
Specs: Windows XP, 504 mb of ram

I had a really nasty Win32 virus that I just seemed to get rid of. The virus was preventing me from updating to Service Pack 2 and multiplied itself by the thousands. I downloaded Malwarebytes and ran Avast which supports SP1 and Avast seemed to do the trick. Before I reinstalled my drivers after formatting and reinstalling Windows (which didn't work by the way...the virus was still there) I ran antivirus on all the folders and the virus seemed to be in my Soundmax folder. I'm afraid to reinstalll sound. Is there any way of deleting the folder and reinstalling Soundmax?? My Windows is now updating normally but no sound!! My computer is a Dell Pentium 4, SP2, Microsoft Windows Home Edition Version 2002 and thank you in advance for your help. If you need any more info to help me out I can gladly provide you with that.

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#1
July 14, 2010 at 16:28:16

Go to the dell support website at support.dell.com and enter your service tag #. (it is on the machine) From there, simply re-download the sound drivers and install them newly downloaded clean drivers.

I am more concerned with your statement that formatting the machine and re-installing windows did not clean the infection. How do you know that the infection is still on your machine? What is the name of the infection?

------
IT Desktop and Network Consultant

MOS Master Certified
MCP Certified (Windows XP & Windows 7)
CCNA Certificate Pending
A+ Certificate Pending

"I have gone to find myself. If I


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#2
July 14, 2010 at 18:13:07

It was Win32:Rbt-GLC. The Malware Bytes cleared some and when I first installed Avast at first it was popping up that it was blocking it, moved it into the virus chest and I've had no warnings since then. I've scanned every day and nothing. The problem was there when I first got the computer from my brother. It came up as an error signature report. When I googled the details it showed up as a trojan and it got worse from there. My brother had SP1 and never updated and he also had a really outdated version of Norton. I just scanned the Soundmax folder and it seems to be gone. I hope it'll never come back again but I'm wondering if you can suggest an antivirus program that might do a much better job so that I don't have to go through this again. Thank You.

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#3
July 20, 2010 at 13:51:28

Avast, Avira, and AVG are all good free ones that I have used in the past.

Lately, however, I really like Panda Cloud Antivirus. It is free for home use, and makes use of the power of cloud computing to allow it to scan files in real time without putting a strain on system resources. On top of all of that, it is pretty much ready to go right out of the box. It can be downloaded at http://www.cloudantivirus.com. The only downside is that the machine has to be connected to the network in order for the scanning to work properly, which is not a big deal for most users.

Please let me know if you have any other questions.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP Certified, CCNA Certificate Pending, A+ Certified.

::geek::


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Related Solutions

#4
July 20, 2010 at 14:05:11

I would stick with avast, it has the best real-time protection of all the free ones and paid ones.

What I would do is get avast to do a bootscan on reboot and then follow the avast prompts when it comes up with problems. I have used Avast for 9 years now, best I ever used. I had AVG before that and when it quit updating I tried avast and the rest is history.

Try these other 2 free cleaners and then after they run clean, just uninstall them in the program files...NOT in add/remove.
1- Trojan Remover
http://www.simplysup.com/tremover/d...
2- Hitman Pro
http://www.surfright.nl/en/downloads

Then I would add Spyware Blaster to your protection, just the free version is fine:
http://www.filehippo.com/download_s...

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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