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I have a virus and cannot stop it

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Name: Masterwolf1212
Date: June 5, 2009 at 17:54:21 Pacific
OS: Windows Vista
Subcategory: Viruses
Comment:

Hi. I just screwed up my computer by downloading a trojan. I cant stop it. It basically has taken over my computer! Norton says I have 2 things that need attention, but the virus shut down email-spam protection and firewall. Basically, my computer is vonerable to anything. I say fix, but it doesnt. The virus has taken over norton. I also tried to go to the virus protection software through file, but it blocked it. I really need help becuase I have so many important things on my computer, and I really do not want to re-install the whole computer! What can I do?! My computer is basically controlled by the virus!



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Response Number 1
Name: jdk (by neoark)
Date: June 5, 2009 at 18:16:12 Pacific
Reply:

Don't Panic post screenshot of what symantec detected make sure path and name of the trojan are visible.

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Response Number 2
Name: the wiz
Date: June 6, 2009 at 18:45:00 Pacific
Reply:

back up everything that you have and go


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Response Number 3
Name: Supertrucker
Date: June 6, 2009 at 20:28:22 Pacific
Reply:

Trust neoark. He/she is one of the best on c/n. Be patient and follow his steps carefully.

WinXp Amd 64 3000 Msi Neo2 Platinuim 1 gig ddr 400. When we cast a pebble into a pond we should look past the first ripple.


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