I cant restore my computer

Dell Dimension e520 desktop
September 5, 2009 at 18:05:59
Specs: Windows XP
My computer will not let me restore it comes up with an error saying the file rstrui.exe is infected. When I try to add or remove a program says file rundl32.exe is infected. It also this Total Security program keeps popping up with errors, and I have never downloaded that program.

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#1
September 5, 2009 at 19:29:13
Hello , to remove Total Security Center you need Malwarebyte's Antimalware ,

http://www.malwarebytes.org/mbam.php

Save but don't run just yet , get into task manager and end tsc or tsc.exe , just click on it and end process
Now run MBAM , update and run the quick scan , clean all it finds , close MBAM and shut down your computer for at lest five minutes .
Then you should be able to use system restore , however this may put malware back on with XP , To be safe shut down system restore and restart it .

good luck
..........


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#2
September 5, 2009 at 20:54:58
I would say you probably have a rootkit. Try unhackme, it is really user friendly and see if the rootkit is there and it will help you remove it:
http://www.greatis.com/unhackme/dow...

If you don't understand it, click the link on the left of the page showing the beginners guide. Good Luck

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#3
September 6, 2009 at 17:11:56
JackFrost46
It wont let me get to my task manger it will flash in front of the screen real quick.

XPUser4Real
When I try to get to the website it gives me an Error 404- File not found, but when I try it on my laptop I am able to get on to the website.

Any other ideas? I am willing to try anything at this point. Thank you guys for all your help!


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Related Solutions

#4
September 6, 2009 at 17:26:40
Try Process Explorer instead of task manager , just put a short cut in the quick start , In fact I use process explorer in preference to task man.
Sysinternals is part of MS now

http://majorgeeks.com/Process_Explo...


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#5
September 6, 2009 at 20:17:54
dreling, you may have to download unhackme to a thumb drive or burn it to a cd and then use it on the problem PC.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#6
September 18, 2009 at 08:35:45
Total Security protects its files from being deleted, so access to
control panel items, task manager, regedit.exe, hijackthis.exe
and anti-spyware applications such as Malwarebytes
antimalware or Spyware Doctor is forbiden.
How to unblock .exe files see here: Total Security fix

::


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