I am going crazy. I can not update my antivirus protection or even log on to any websites dealing with Symantec or NAV. I must have picked up a virus somewhere and am now infected with something that prevents updates to catch it. I just noticed it happening today. Can anyone help?

I would suggest permanently removing Norton using the uninstaller from their website: http://service1.symantec.com/Suppor... If you don't use the tool, Norton will stay embedded on your PC and no other AV or firewall will work properly. I suggest you maybe try Avast Free, much better real-time protection than Norton, no scans to schedule and automatic up-dates daily: http://www.filehippo.com/download_a... and allow it to do a bootscan on reboot. Move all it finds to the chest. Some HELP in posting on Computing.net plus free progs and instructions Cheers

I really appreciate the helpful tip. I would have no problem unloading Norton, as it doesn't seem to help when I really need it (I called tech help... for ONLY $99.99 an expert technician will clean my computer up for me... what a joke). The only problem is I can't access the website you have advised me of for removal. This "thing" on my computer blocks any and all websites I try and visit for help. Even other websites I try to access through a search engine like Google. I was able to do a little further research on the virus and it appears to be the Facebook virus. When I ran my full system scan, it came back as the W32.Koobface.D virus. So I have identified it and removed it, but my computer is still feeling the effects of limited web browsing. I don't know what else to try. Any other ideas? Thanks for all the help.

try using another pc and putting the progs on either a thumb drive or a cd and then installing it on the problem pc Some HELP in posting on Computing.net plus free progs and instructions Cheers

Well, this seems like DNS issue to me. You can check you DNS settings this way http://support.microsoft.com/kb/305553 I would recommend you to verify your DNS server(s) with your Internet service provides (ISP). regards David from virus-support.com

Got it back up and running. Had to use some malware search and destroy software. I also updated my virus protection with a thumb drive and completed a full system scan.

Thanks for all the help and suggestions guys. I appreciate it.