I am not the adminstrator running my pc laptop but should be

January 6, 2014 at 06:17:45
Specs: Windows 8.1
I am the owner of my gateway laptop w8 but I believe a virus or something has it corupt and im not the actual adminstrator running my comupter please help me.
I can run certain things I have missing files or files that show transparent I have my Microsoft account and im currently running Norton also it did say it resolved a virus but it picks up intruions blocked and every scan tracking cookies which I do not know what are any info on how to take over and fix my pc would br greatly appreacited. thanks

message edited by adminowner5342w8

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January 6, 2014 at 12:49:18
"Norton also it did say it resolved"
1: Copy & Paste the contents of the log please.

2: Download OTL from any of the following links and save to your Desktop.
Double click the OTL icon to start the tool. (Note: If you are running on Vista or Windows 7 accept UAC alert)
When the window appears, underneath Output at the top, make sure Standard output is selected.
Select Scan all users
Change Drivers to All
Under the Extra Registry section, check Use SafeList
In the lower right corner, checkmark "LOP Check" and checkmark "Purity Check".
Click Run Scan and let the program run uninterrupted.
When the scan is complete, two text files will be created on your Desktop
OTL.Txt <- this one will be opened
Extras.txt <- this one will be minimized

Upload the logs using this. I upload to Imgur.com for images & load.to for files ( neither need an account ) Give us the link please.
Image Uploader
How to use for files.

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January 23, 2014 at 05:49:47
Try to scan with Malwarebytes, it should help .

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January 23, 2014 at 11:38:49
By default in Vista, Windows 7 and Windows 8 or 8.1, the actual administrator account is hidden. On installation your user account is created with Administrator privileges, but it IS NOT the actual admin account. You would need to unhide it. Cookies are a normal part of browsing the web, and often viruses try to infect the cookies or temp files. Norton however has performance utility that goes through the system and deletes the cookies and temp files as part of it's maintenance. Some files are protected operating system files which you should not be deleting and probably why they are not accessible for you.

To err is human but to really screw things up, you need a computer!

message edited by HopperRox

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