Solved How to stop Adobe Reader window from popping up

March 30, 2015 at 18:48:47
Specs: Windows XP, 3.00 GHZ / 1022 Ram
It pops up every 2 minutes. I click file, then down to EXIT , and it goes away. But it comes back . Before this , i had trouble with my Active Desktop Recovery, but i fixed it. Also, many errors are being made; very slow; mouse pointer freezes; end program notifications; CHAOS !! Any help please.

See More: How to stop Adobe Reader window from popping up

Report •


#1
March 30, 2015 at 19:17:58
✔ Best Answer
In view of the mix of issues and slowness it is most likely due to malware.

Please run these three small freebies, in the order given, which often unearth what an antivirus misses:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here because even if the symptoms are cured you are likely to still have things lurking around that require further cleaning.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#2
March 31, 2015 at 21:14:14
Adobe reader is probably opening because something--quite possibly the malware Derek mentions--is trying open a pdf file. When adobe opens does it say anything about a specific file?

Report •

#3
April 3, 2015 at 15:02:19
YES ! I got rid of it after running 3 virus programs !
It did however, cause another issue.
On the desktop, on the left side, there's a pane of the desktop showing and the rest of the screen is white
Thank you much!

Report •

Related Solutions

#4
April 3, 2015 at 15:19:40
This sort of thing is usually hardware so it could be just coincidence.

What is the make and model number of your computer?

Can you try another monitor or an external monitor if it's a laptop.

Is the left side of the desktop complete, in other words squashed to the left?

Always pop back and let us know the outcome - thanks


Report •


Ask Question