|Would be perhaps better- initially at least - to consider a few clean out utilities; and there are several regularly recommended and used here by the regulars. All are free. Install each using the "manual or custom" option - NOT the automatic. Using the automatic option more or less guarantees assorted unwanted items installed, unwanted changes made to the system, as they are ("helpfully") pre-checked for you... Always instal software manually..|
Download and run in this order:
Junkware Removal Tool (JRT)
JRT will install to the desktop from where you run it. It will open a small dos style window; follow the instructions therein. It will reboot the system as part of its routine.
Kaspersky Rescue Disk (this is an IOS file which you burn to to a DVD; then boot with the DVD. It will load itself into RAM only and then go online to update itself. After-which it will scan the hard drive fully and deal with anything it finds. There are often pests that hie within windows and cannot be easily removed whilst windows is booted up; the Kaspersky disk being Linux based and running outside of windows can deal many/most (all???) of them.
And this link is to another site that details perhaps more clearly how to burn/use the Kaspersky Rescue disk (should the above Kaspersky how to not be clear unuff...?):
Also what make and model is your computer?
message edited by trvlr