how to remove trojan horse generic21.wpk

March 15, 2011 at 06:46:42
Specs: Windows Vista
AVG detected multiple threats for infection Trojan Horse Generic12.wpk. When trying to remove all unhealed files a mesage states they are inaccessible and question marks appear beside the infected files. . My computer has been acting crazy...will not let me download files, programs, etc. Message appears that says "cannot connect to site" when i try to download anything. Cannot open pdf's. Message keeps appearing stating firefox is already running..and it's not. problems started suddenly last week before the AVG detection. Virus scans show no infections. Help!!!!

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March 16, 2011 at 04:39:44
Start by running Malwarebytes' Anti-Malware
Error codes
Common Issues, Questions, and their Solutions, Frequently Asked Questions.
VIPRE Rescue Program
Try it in Safe mode.
If it won't run, rename the downloaded mbam-setup.exe file to mb.exe to help work around certain malware that will block it from being run.
If it still will not run.
1: Go to Control Panel > Programs and Features and uninstall Malwarebytes.
Next redownload Malwarebytes but rename it before you download it to your desktop. As you are in the process of downloading when you get to the point that the "enter name of file to save to" box appears, in the "filename" slot, rename mbam-setup.exe to something.exe, then click Save.
If it installed but will not run, navigate to this folder:
2: C:\Programs Files\Malwarebytes' AntiMalware
At the top of the page, Tools > Folder Options > View, click > Show hidden files and folders and untick > Hide extensions for known file types.
How to see hidden files in Windows
Rename all the .exe files in the Malwarebytes' Anti-Malware folder and try to run it again.
When it opens, update 1st.
If it won't update after installing, update manually.
Download & install.

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