How to overcome virus that prevents pc installing updates

December 6, 2015 at 23:29:42
Specs: Windows 10
My pc does not connect to network connections, firewall is turned off automatically and cannot be turned on and none of the security updates that were downloaded some time before the effect of the virus can be installed and used. windows defender cannot be updated. This has been caused from the pop up's from Microsoft edge.
Does anyone have a solution to this problem?

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December 7, 2015 at 02:58:43
Shall now try to get some solid clues.

Run RogueKiller
User Guide
Official tutorial
How to Temporarily Disable your Anti-virus
If RogueKiller won't run, open IE & turn off SmartScreen Filter.
Download & SAVE to your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Quit all programs that you may have started.
Shutdown your antivirus to avoid any conflicts.
Please disconnect any USB or external drives from the computer before you run this scan!
For Vista or Windows 7/8, right-click and select "Run as Administrator to start"

For Windows XP, double-click to start.
Wait until Prescan has finished ...
Then Click on "Scan" button
Wait until the Status box shows "Scan Finished"
Anything that is not checked, leave it unchecked.
Click on "Delete"
Wait until the Status box shows "Deleting Finished"
Click on "Report" and Copy & Paste the content of the Notepad into your next reply.
The log should be found in RKreport[1].txt on your Desktop.
Exit/Close RogueKiller.
When completed, make sure to re-enable your antivirus.

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December 8, 2015 at 07:10:07
The safest - uninstall and reinstall windows. Thats what I recommend anyone infected with an unknown virus. Backup your important data in your another drive and reinstall the system drive. Simple and works all the time.

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