Solved How to get rid of a trojan?

September 10, 2014 at 12:57:29
Specs: Windows 7 Service Pack 1
I downloaded and executed a program which was to help with unlocking some files after I upgraded from Win XP to Win 7. The downloaded program contains a trojan. I've run virus software and malware, but system remains unstable i.e. IE error, firefox not finding profile.ini, bookmarks missing. what else? I received excellent interactive help from this site a little over a year ago e.g. stepped through downloading and running a program at a time and submitted its log to support to determine next step. Eventually system cleared. The primary downside after executing several programs the trojan started changing my password each time I logged in to support. Fortunately I was far enough along so that no more trojan problems occurred. seems before progress is made the site causing the problem needs to be blocked. I know what I downloaded, but I hesitate to move to that site again; and don't know the name of the trojan. (Geez! I entered quite a bit of information before it reported that I had already registered (a year ago)).

message edited by Joany

See More: How to get rid of a trojan?

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September 10, 2014 at 15:47:26
✔ Best Answer
Run RogueKiller
User Guide
Official tutorial
If RogueKiller won't run, open IE & turn off SmartScreen Filter.
Download & SAVE to your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Quit all programs that you may have started.
Shutdown your antivirus to avoid any conflicts.
Please disconnect any USB or external drives from the computer before you run this scan!
For Vista or Windows 7/8, right-click and select "Run as Administrator to start"

For Windows XP, double-click to start.
Wait until Prescan has finished ...
Then Click on "Scan" button
Wait until the Status box shows "Scan Finished"
Click on "delete"
Wait until the Status box shows "Deleting Finished"
Click on "Report" and Copy & Paste the content of the Notepad into your next reply.
The log should be found in RKreport[1].txt on your Desktop.
Exit/Close RogueKiller.
When completed make sure to re-enable your antivirus.

message edited by Johnw

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September 11, 2014 at 05:25:29
After I submitted this discussion, I noticed the Trojan had turned off my virus protection and firewall. The properties on virus protection executable showed several users with undecipherable names. I couldn't turn on virus protection or firewall. I'm new to Win 7 so I was clueless. I contacted my virus protection provider and they spent almost 3 hours "fixing" my computer. Hopefully, I'm all set, but I'm close to re-evaluating my choices - another computer? different OS? etc.

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September 11, 2014 at 05:31:03
I appreciate the time taken to address my problem. However, I wasn't in a position to follow the steps as I was too vulnerable and in an infinite loop.

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Related Solutions

September 11, 2014 at 06:27:41
"but I'm close to re-evaluating my choices - another computer? different OS? etc"
Getting infected just means a USER has ignored all the warnings & clicked, clicked.

Users must read all messages & if they don't understand what it means, google the EXACT message.

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September 13, 2014 at 01:53:56
There are various anti-virus options that can be run - without booting into Windows itself; they run from a DVD based OS. Kaspersky Rescue disk is but one of several (all free).

There are also other utilities to the same end that manage to sniff out a lot of pests that hide within a booted Widows OS.

Rather than intrude (from my side) and possibly confuse the situation more than it is just now... I suggest you persevere with the path/approach from JohnW as he will help you get rid of what ails the system.

I doubt you will need to re-install Windows if you are willing and able to persevere...

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