how do you fix a virus when you can't open on

August 10, 2011 at 16:04:27
Specs: Windows XP
I can't download anything can't open anything on the computer how can I fix?

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August 10, 2011 at 16:38:57

Do you have any idea of the name of the virus?

The following can be used if you cannot install any anti-maleare programs on your computer:

Download the appropriate version (32-bit or 64-bit) of the Microsoft Standalone System Sweeper to a clean computer:

[32 bit or 64 bit info:
Start > right click on Computer, and click on Properties]

1. Save to the Desktop

2. Double-click to run the downloaded mssstoolxx.exe file, and click on Next.

3. To create a Bootable CD or DVD:
a) Insert a blank CD or DVD into the CD/DVD drive.
NOTE: If a AutoPlay window opens afterwards, close it.

b) In the Select Media prompt, select/dot: Use a blank CD or a blank DVD, and click on Next.

c) In Select CD or DVD drive select the drive with the blank CD/DVD in it, and click on Next.

d) When done, a prompt with: Bootable CD or DVD successfully created, click on Finish. You will now be able to boot from the CD or DVD created.

4. Insert the CD or DVD to the infected computer that you will be scanning at boot.

5. Be sure it is set to boot from the CD/DVD, and boot from it.

6. When the Standalone System Sweeper has booted, you are able to click on 'Scan' (toolbar) and select what type of scan you would like to run on the infected computer. Select: Start Full Scan

7. To Update the Standalone System Sweeper Definitions, click to the drop arrow to the right of the Help (Question (?) icon)
Click on: Check for updates.
Then, click on: Download

Retired - Doin' Dis, Dat, and slapping malware.

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