How do you deal with Cleaning Up infected PCs

March 12, 2010 at 20:20:03
Specs: that Microsuck one, CPU - yes/ Ram - che
Tired Tech support guy here - wondering what
you other Support Techs out there are doing
these days with infected PCs? Are you trying
to clean the malware off of them -OR- is it
better to just throw in the towel early with a
sick machine, backing up user data, maybe
doing some anti-malware scans on the data to
make sure it's clean, and then reloading
Windows? The Malware battle is sickening...

Just another stupid saying...

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March 13, 2010 at 04:57:57
Depends on how quickly you get hold of the machine. If it's just bogus AVs and a few nasties then it's not too much of a problem, but if the machine's been left for a while, or the client has had a go themselves then it can ultimately be a case of reinstalling, but personally I only leave that to the final option simply because of cost and time, especially if the client hasn't got driver disks etc.

I also always ask the client if there's any data they can't afford to lose before doing anything else anyway, just in case things go from bad to worse.

"I've always been mad, I know I've been mad, like the most of us..."

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