how do i stop someone who is taking all my info

March 4, 2015 at 00:15:25
Specs: Windows 8
How do i stop someone who somehow I think through android phone is taking from all my site all messages and contacts and exporting them He somehow changed my lap top to sharing with other computors, Microsoft said he is compromising my sites with unverified certificates. I am a doctor and he has scanned all my insurance files credit cards ect. I know him last year he did my taxes on turbo tax and stole my 2000 refund. I dont know too much about comuters, He has already taken 1000s

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March 4, 2015 at 00:46:56
If he has stolen from you then you should report the matter to the police.

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March 4, 2015 at 08:21:58
... you then change all passwords, including those for the router.
Unless you need it you also disable all internet connection sharing and remote access:

A virus or malware might have been injected into your computer. The following two free programs are a great help at clearing the decks, at least initially, when you have these:

(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the Scan. You then have options to remove whatever it shows under each heading in the table that appears below, although it is usually safe to run "Cleaning".

(green Download button top right - not anything else on the page)
Run the program but before doing the scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits".

If either or both find anything then please copy/paste the logs on here because even if the symptoms are cured you are likely to still have things lurking around that require further cleaning. If nothing is found let us know.

Always pop back and let us know the outcome - thanks

message edited by Derek

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March 4, 2015 at 17:04:33
Yes to both...
If credit card info, medical insurance info (including SS#'s), and other personal information was stole you have an obligation to your clients to report this to the police and you should also report this to each of your clients (the police may have advice on doing this the best way). I would recommend disconnecting from the internet until the police can look at the machine for evidence, then use the above tools to clean out any malware that may be present, and take steps to secure your network/computers. Post back a copy of the logs from the above programs for additional advice on cleaning them out and either we can make other suggestions, or I would advise you to get professional help in securing your machine(s) and their data (and secure back up info as well). At the least, remote access should be turned off, file sharing should be off if using one machine or sharing needs to be to specific users only with passwords for each user, router and other passwords need to be not too obvious, and machines need to be running under normal users, not admin users so any installed software will require an admin password to complete, just to name a few off the top of my head.

You have to be a little bit crazy to keep you from going insane.

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March 4, 2015 at 19:07:39
You no doubt are a very very fine great no-nonsense doctor!! You wouldn't recommend an IT person to do your surgery, correct?
Perhaps, you ought to take this whole computer mess, and your computer, to a very very fine great business-oriented no-nonsense IT person -- and let that person do his/her job and fix everything up for you.
Yes, it will cost you $$$; however, in trying to do a job you were not really trained to do, could very well cost you $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$.
You can continue making monies as you help people heal themselves. And the IT person can help you by "healing" your computer and your computer problems.
Please consider this idea.

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July 1, 2015 at 05:39:10
If you have the facts contact the Federal Police in your State. They do not take such issues or claims lightly.

Also: QUOTE: "I know him last year he did my taxes on turbo tax and stole my 2000 refund. I don't know too much about computers, He has already taken 1000s.." And "..he has scanned all my insurance files credit cards etc. I know him last year he did my taxes on turbo tax and stole my 2000 refund. I don't know too much about computers, He has already taken 1000s.."

You must know him. He would have his front door smashed in and charged if what you ASSERT is correct. : ) How hard is it? Sure you have your facts right, you had better be careful before accusing someone of anything in this day and age. The law protects the innocent, a good philosophy to remember.

Also, if he has been found guilty of ANY type of "neglecting" to submit correct taxation claims in the past, like GST etc, or committed any type of fraud previously, it's normally second strike and you're out. He will be looking through metal windows for a few years if such is the case.

Tread cautiously and gather hard evidence prior to making any assertions, accusations, or allegations, it could come back to bite you. Again I wish you luck!

message edited by Gutterman2

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