how do I remove speedmax pop-up from my computer

November 16, 2014 at 22:20:56
Specs: Windows 7
It keeps on popping up with my start-up of computer and ask for registration key. I do not know how to delete it, even though I have deleted it from my download files.

when I search for it within my computer, it appears, but refuse to be deleted.

Please help

message edited by fionag

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November 17, 2014 at 00:15:22
Here are the first 2 steps, there will be more steps needed after I see the results of these logs.

Run both of these, in this order.

Step 1: Run AdwCleaner
Author's site
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Junkware Removal Tool
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

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January 14, 2015 at 01:31:37
Are there some suspicious programs on Control panel? You can check the recently installed programs on Add/Remove programs panel. These pop-up ads may caused by malware. Besides, check carefully the extensions on your browser and remove a few suspicious.
If you can't still remove the pop-ups, it is suggested that you install a professional adware remover to help you.

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