|"The last option is to do a combofix it is a last option because it can ruin the operating system"|
combofix will NOT work on 64 bit systems and it does NOT ruin the operating system. Any software can ruin an operating system if they do not follow the instructions.
I think the person that said that (response # 1) should get some experience trying the progs before recommending them to others.
Please download ComboFix from Here
to your Desktop.
Please Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop
1.If you are using Firefox, make sure that your download settings are as follows:
•Set to "Always ask me where to Save the files".
2.During the download, rename Combofix to Combo-Fix
3.It is important you rename Combofix during the download, but not after.
4.Please do not rename Combofix to other names, but only to the one indicated.
5.Close any open browsers.
6.Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Please Remember Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Let combofix totally finish up on your PC to the point where it shows the text of the scan. Then you can re-enable your AV and other protection.
Some HELP in posting on Computing.net plus free progs and instructions Cheers