Solved How can I stop these Hackings?

October 31, 2016 at 10:03:22
Specs: Windows 7 home, Intel Pent., cpu g630, 4.00 GB, 64 bit
How Can I Stop These Hackings?

Same thing now for the 4th time. Something takes over the computer saying I have to call a toll-free number to get released.

Can't turn off computer normal way; have to push start button in and hold til it turns off.

Number they give is 1-888-334-4749, Error code 268D3.

I currently run AVG free and Malwarebytes. Anything I could add to curtail this hack?


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#1
October 31, 2016 at 10:35:08
For a start - download and burn to a dvd the ISO for Kaspersky Rescue Disk. It will load into RAM only; then go online to update itself; after-which it will scan the entire system fully for what it can find and fix.

Retain any logs generated as likely they will be needed here later.

https://support.kaspersky.co.uk/vir...

https://support.kaspersky.com/4162

http://www.majorgeeks.com/files/det...

Thi is an excellent tutorial about using it:

http://www.howtogeek.com/howto/3640...

Very likely there will be more to do afterwards even if this particular pest is removed... So be prepared to persevere some more.

Very one or two of the real pest remover gurus here will drop across this post and advise more than the above; but the above is good starting point.


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#2
October 31, 2016 at 13:45:50
✔ Best Answer
Your system is infected. The removal instruction can be found here:

http://www.virusresearch.org/remove...

Once you've gotten rid of it, download & run AdwCleaner & JRT.

https://www.malwarebytes.com/adwcle...

https://www.malwarebytes.com/junkwa...

After that, dump AVG Free & replace it with BitDefender Free Edition.


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#3
October 31, 2016 at 14:53:37
Riider, I tried your method first but

Appwiz.cpl does not appear in the Add/Remove folder.

When I do a search for it, it comes up and when I click delete on it, it tells me that I have to get permission from TrustedInstaller first to uninstall it.

It shows that I have had it since 2010 and I regularly run JRT, adware and malwarebytes among others.

message edited by WarrenTSI


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#4
October 31, 2016 at 15:05:32
It shows that I have had it since 2010 and I regularly run JRT, adware and malwarebytes among others.

Have you run them today?

Equally have you run Kaspersky as I suggest?


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#5
October 31, 2016 at 15:23:46
will do Kaspersky

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#6
October 31, 2016 at 15:36:29
Hi again Warren.

"Appwiz.cpl does not appear in the Add/Remove folder"
Appwiz is the command to get you into the Add/Remove folder, you do not unininstall Appwiz.

"I have to get permission from TrustedInstaller first to uninstall it"
Windows 7 – How to Delete Files Protected by TrustedInstaller
http://helpdeskgeek.com/windows-7/w...

message edited by Johnw


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#7
October 31, 2016 at 16:16:03
"Appwiz.cpl does not appear in the Add/Remove folder"

You're not following the removal instructions.


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#8
October 31, 2016 at 17:06:09
"will do Kaspersky"
I'm waiting to see the results of that scan.

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