how can I delete a virus manually?

October 2, 2010 at 23:06:31
Specs: Windows XP
I was on the internet and a thing popped up whilst I was online and it said "windows says there are 14 viruses on your computer," (this popped up in a new internet window). It told me to click "run" on this thing that popped up so I did and it downloaded (what I thought was) an antivurus program. This program which is called "Security Tool," constantly pops up saying we have over 38 infections on our computer, so I click the remove virus option on the program and its asks for my credit card details, so I tried to delete the "Security tool" program. It has no uninstall option, so I tried the "add or remove programs" option in controll panel. The "Security Tool" program wont let me open "add or remove programs" it closes it as soon as I press open. After "Security Tool" closes "add or remove programs" it comes up with an error message:

"rundll32. exe is infected with Backdoor.Win32.RA-based. This Worm is trying to send your credit card details using rundll32.exe to connect to remote host".

So I tried opening my Anti-Malware program and the "Security Tool" program closes it and it comes up with the same error message. So I disconnected the internet.

There is nothing I can open that will get rid of this program.

PLEASE HELP


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#1
October 3, 2010 at 03:53:52
What Anti-Malware program?

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#2
October 3, 2010 at 03:58:06
This is the tool needed to remove your virus.

Malwarebytes' Anti-Malware
http://www.softpedia.com/get/Antivi...
http://www.softpedia.com/progScreen...
http://www.malwarebytes.org/mbam.php
http://www.spywareinfoforum.com/ind...
Forum
http://www.malwarebytes.org/forums/
Error codes
http://forums.malwarebytes.org/inde...
Common Issues, Questions, and their Solutions, Frequently Asked Questions.
http://forums.malwarebytes.org/inde...
VIPRE Rescue Program
http://vipre.malwarebytes.org/
http://live.sunbeltsoftware.com/
Try it in Safe mode.
If it won't run, rename the downloaded mbam-setup.exe file to mb.exe to help work around certain malware that will block it from being run.
If it still will not run.
1: Go to Control Panel > Programs and Features and uninstall Malwarebytes.
Next redownload Malwarebytes but rename it before you download it to your desktop. As you are in the process of downloading when you get to the point that the "enter name of file to save to" box appears, in the "filename" slot, rename mbam-setup.exe to something.exe, then click Save.
If it installed but will not run, navigate to this folder:
2: C:\Programs Files\Malwarebytes' AntiMalware
At the top of the page, Tools > Folder Options > View, click > Show hidden files and folders and untick > Hide extensions for known file types.
How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...
Rename all the .exe files in the Malwarebytes' Anti-Malware folder and try to run it again.
When it opens, update 1st.
If it won't update after installing, update manually.
http://www.malwarebytes.org/mbam/da...
Download & install.


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#3
October 3, 2010 at 19:21:37
Thankyou Johnw for the idea, I redownloaded the Malwarebytes' Anti-Malware and renamed the setup file. I also renamed the hidden files but the program/virus "Security Tool" still seems to recognise the file and it still closes it down.

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Related Solutions

#4
October 3, 2010 at 19:50:24
"still seems to recognise the file and it still closes it down"

Did you do this?

If it installed but will not run, navigate to this folder:
2: C:\Programs Files\Malwarebytes' AntiMalware
At the top of the page, Tools > Folder Options > View, click > Show hidden files and folders and untick > Hide extensions for known file types.
How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...
Rename all the .exe files in the Malwarebytes' Anti-Malware folder and try to run it again.
When it opens, update 1st.
If it won't update after installing, update manually.
http://www.malwarebytes.org/mbam/da...
Download & install.


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#5
October 4, 2010 at 07:28:40
Ell_219, use rkill.exe to kill the process
http://www.technibble.com/rkill-rep...
Then download & run these cleaners untill they are clean and then run malwarebytes
Trojan remover
http://www.simplysup.com/tremover/d...
Hitman Pro
http://www.surfright.nl/en

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#6
October 9, 2010 at 00:04:16
Thank you everyone soo much for your help :) I found a website about the Security Tool Virus. It had the steps I needed to remove the virus. If it wasnt for all your ideas I would not have been able to find that website, so thankyou all soo much again :)

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#7
October 9, 2010 at 02:28:18
Well done Ell_219, thanks for letting us know.

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