how can clear the virus which putsan arrowhead on each ico

June 12, 2015 at 13:15:43
Specs: Windows 8.1
How can I clear the virus which puts an arrowhead on each ICON of desktop, in spite of Norton is running updated?

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June 12, 2015 at 14:04:57
Do you mean like the icons in this picture:

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June 12, 2015 at 14:47:29
Here are the first 2 steps, there will be more steps needed, after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
Author's site
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Junkware Removal Tool
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

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June 12, 2015 at 16:28:31
If you mean the normal shortcut arrow (as per #1 - see "McAfee" and "Adobe Reader X" icons in the link) then this is quite normal and not a virus. It allows you to spot the difference between a shortcut and an actual file or folder. IMO it is a useful feature which prevents you crippling things by mistake and promotes understanding.

If the arrow you have is something different then that is a completely different matter, and #2 is the way forward.

Always pop back and let us know the outcome - thanks

message edited by Derek

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