I need help!! Ran Spybot, got pretty big list of spyware / hijackers. Went thru Spybot "fix selected problems", rebooted, rescanned, got "no problems". Opened internet explorer, and couldn't open any webpage. It says "page not found, check settings, etc, etc". Soooo, I ran spybot recovery tool, and recovered all spyware I just removed. Now I can get back on webpages. Needless to say, something listed below in my hijackthis log has certainly hijacked my browser so that, when removed, will not allow me to browse the web. HELP! Thanks in advance to all you techies that I'm sure know what I need to do. Here's my HijackThis logfile: Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\LEXBCES.exe C:\WINDOWS\system32\LEXPPS.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\System32\CTsvcCDA.exe C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.exe C:\WINDOWS\System32\nvsvc32.exe C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\WINDOWS\Explorer.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINDOWS\System32\LXSUPMON.exe C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.exe C:\Program Files\CallWave\IAM.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Internet Explorer\IEXPLORE.exe C:\Documents and Settings\Tim\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.excite.com/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = http://approvedlinks.com/ R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://out.true-counter.com/b/?840828 (obfuscated) R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://out.true-counter.com/b/?840828 (obfuscated) O2 - BHO: (no name) - {000006B1-19B5-414A-849F-2A3C64AE6939} - C:\WINDOWS\bi.dll O2 - BHO: (no name) - {00000EF1-0786-4633-87C6-1AA7A44296DA} - C:\WINDOWS\System32\On01.dll O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: Clear Search - {947E6D5A-4B9F-4CF4-91B3-562CA8D03313} - C:\Program Files\ClearSearch\IE_ClrSch.DLL O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: (no name) - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - (no file) O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe" O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.exe C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.exe RUN O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.exe" O4 - Global Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM) O9 - Extra button: AIM (HKLM) O9 - Extra button: Related (HKLM) O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Messenger (HKLM) O10 - Broken Internet access because of LSP provider 'lsp.dll' missing O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab O16 - DPF: Yahoo! Spades - http://download.games.yahoo.com/games/clients/y/st2_x.cab O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} (F1 Organizer Class) - http://www.netpaloffers.net/NetpalOffers/DMO1/ON01.cab O16 - DPF: {09C6CAC0-936E-40A0-BC26-707480103DC3} (shizmoo Class) - http://www.uproar.com/applets/activex/shizmoo/flipside_web18.cab O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab O16 - DPF: {763C10EE-E4C6-49AA-9325-F15ABF1C52B0} (X1 DownloadControl Class) - http://www.x1.com/download/X1WebInstall.cab O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37871.262962963 O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{4C61F6B0-9BB3-4843-9A5C-96C1457C3650}: NameServer = 205.152.133.254 205.152.132.235 O19 - User stylesheet: C:\WINDOWS\Web\oslogo.bmp (file missing)

Download and run CWShredder: CWShredder Reboot and run Spybot.

Unfortunately, that did not solve the problem. CWShredder did find 3 infected ones, but after running spybot again, the same thing still happens. Any other ideas?

Here's another thing: My system resources are being used at a huge rate! Have 2 SVCHOST.exe running under SYSTEM...one is at a constant 00, the other is on fire!...from 55-65. Earlier today, Services21.exe was doing the same thing. HELP!!

Run HijackThis again and post a new log.

Tom41, Found out the problem wound up being trojan.bootconf and backdoor.hazzer. For whatever reason, Norton didn't catch them. I decided to hang my hard drive off another computer and scan that way. It found them. My question now becomes this... can't find any information on a file called services21.exe. It isn't showing up in my hijackthis log, but it is running on my computer, and is listed as a windows startup file. Do you know what this is??? Thanks! Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\LEXBCES.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\LEXPPS.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\System32\CTsvcCDA.exe C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.exe C:\WINDOWS\System32\nvsvc32.exe C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\WINDOWS\Explorer.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINDOWS\System32\LXSUPMON.exe C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.exe C:\Program Files\CallWave\IAM.exe C:\WINDOWS\system32\ntvdm.exe C:\PROGRA~1\BILLPS~1\WINPAT~1\WINPAT~1.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Internet Explorer\IEXPLORE.exe C:\Documents and Settings\Tim\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.excite.com/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: (no name) - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - (no file) O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe" O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.exe C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.exe RUN O4 - HKLM\..\Run: [WinPatrol] C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.exe" O4 - HKLM\..\RunOnce: [_UnwiseNPO] cmd.exe /c del C:\WINDOWS\System32\netpals.dll O4 - HKLM\..\RunOnce: [_UnwiseNPO_] cmd.exe /c del C:\WINDOWS\System32\boot0k.dll O4 - Global Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM) O9 - Extra button: AIM (HKLM) O9 - Extra button: Related (HKLM) O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Messenger (HKLM) O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab O16 - DPF: Yahoo! Spades - http://download.games.yahoo.com/games/clients/y/st2_x.cab O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.netpaloffers.net/NetpalOffers/DMO1/ON01.cab O16 - DPF: {09C6CAC0-936E-40A0-BC26-707480103DC3} (shizmoo Class) - http://www.uproar.com/applets/activex/shizmoo/flipside_web18.cab O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab O16 - DPF: {763C10EE-E4C6-49AA-9325-F15ABF1C52B0} (X1 DownloadControl Class) - http://www.x1.com/download/X1WebInstall.cab O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37871.262962963 O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{4C61F6B0-9BB3-4843-9A5C-96C1457C3650}: NameServer = 205.152.133.254 205.152.132.235

We have been having problems with this at the ITS. Make sure you are in safe mode First go into c--windows--system32 you need to look for services21.___, services32.___, winhlpp.___, chack and make sure they were created recently (right-click, propeties),make sure you have file extensions showing, and rename them to .pdf , then copy them to a folder ytou craete on the desktop called virus, and delete it. then go into the registry and search for all the files you just deleted, (minus the extension) and delete them, norton is JUST now (like 1 min ago) detecting this as w32.hllw.gaobot.gen have fun